Client Relations Specialist

2 weeks ago


Rock Hill, South Carolina, United States La-Z-Boy Furniture Galleries Full time
Position Overview

Location
Rock Hill, SC

Role Summary

Our Customer Support Associates play a vital role in our commitment to delivering exceptional service, ensuring every customer interaction is memorable and positive.

At La-Z-Boy Southeast, we pride ourselves on fostering a collaborative workplace culture that emphasizes respect and continuous improvement. This position is ideal for individuals who are reliable, detail-oriented, and possess strong problem-solving skills while assisting our clients. If you are proactive and enjoy helping others, you will thrive in this environment.

Key Responsibilities

  • Schedule: Monday to Friday, 8:00 AM to 4:30 PM.
  • Deliver a welcoming customer experience in every interaction.
  • Acquire comprehensive knowledge of La-Z-Boy and Tipperary Sales warranties, along with our furniture and services.
  • Address all inquiries and concerns promptly, keeping clients informed throughout the resolution process.
  • Utilize problem-solving skills to determine the best course of action for each customer issue, effectively communicating the service process.
  • Accurately process service reports to ensure the efficient operation of the service department.
  • Receive training to make informed decisions regarding customer service issues within established guidelines.
  • Complete all necessary documentation accurately to minimize errors and enhance client satisfaction.
  • Adhere to company policies, procedures, and warranty terms while operating within delegated authorities.
Benefits
  • Comprehensive Medical, Dental, Vision, and Life insurance.
  • Options for Supplemental Insurance.
  • 401(k) matching contributions.
  • Paid time off.
  • Profit Sharing Program.
  • Employee discounts.
  • Employee Assistance Program.
  • Starting pay ranges from $15.00 to $16.00 per hour, with clear opportunities for advancement.
Qualifications

Essential Requirements
  • High school diploma or equivalent.
  • Prior experience in customer service or call center roles is preferred.
  • Professional demeanor, with a friendly and team-oriented attitude.
  • Basic computer skills and proficiency in data entry.
About La-Z-Boy Southeast

Founded in 1975, La-Z-Boy Southeast is a family-owned business operating multiple La-Z-Boy locations across Georgia, North Carolina, and South Carolina. We have been recognized for our excellence, including:
  • La-Z-Boy's Global Retail Partner of the Year.
  • La-Z-Boy's Global Ronald McDonald Charity Partner of the Year.
  • Inclusion in Furniture Today's top 100 list.
As a leader in the furniture industry, La-Z-Boy is proud to offer an extensive selection of quality home furnishings in the Southeastern USA. We seek dedicated individuals who are passionate about providing exceptional service.

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