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Client Relations Specialist

2 months ago

Chapel Hill, Tennessee, United States Ace Hardware Full time
Position Overview:

We are in search of a part-time Client Relations Specialist.

In this position, you will handle incoming inquiries from clients and promote our offerings. This role is essential in coordinating the schedules for our skilled service professionals. We provide competitive compensation, health benefits, mobile phone reimbursement, and paid time off.

This is a fantastic opportunity to join a national organization that still values the flexibility of a small business.

What We Offer:

- Competitive salary
- Performance incentives
- Paid time off
- Comprehensive health/dental/vision plans
- Flexible work hours
- Opportunities for advancement and professional growth
- Paid training
- And much more

Key Responsibilities:

You will assist clients by providing information and expert guidance on our services, pricing, and availability. This role will support our field-based professionals by managing their schedules and occasionally sourcing necessary materials for projects.

Your specific duties will include:

- Responding to client inquiries via phone or email
- Coordinating schedules and ordering materials for projects
- Dispatching service professionals
- Creating correspondence and articles for outreach to prospective and current clients
- Returning client calls as necessary and following up with previous clients
- Performing administrative tasks and filing duties
- Resolving operational challenges as they arise

Qualifications:

We are looking for individuals who are highly organized and detail-oriented, with strong administrative capabilities. Successful candidates will possess excellent interpersonal skills while interacting with both clients and our service professionals. You will also need to demonstrate strong problem-solving abilities in a fast-paced environment.

Specific qualifications for this role include:

- 2-5 years of office experience
- A willingness and aptitude to learn inside sales
- Experience in managing schedules
- Strong customer service skills
- Excellent office management capabilities
- Proficient typing and phone skills
- Ability to multitask and prioritize effectively
- Background in construction or a related field is a plus
- Experience in sales and/or marketing is advantageous
- Familiarity with QuickBooks is a plus

Join us in building a rewarding career with an industry leader