Technical Support

1 month ago

Baltimore, United States Pyramid Consulting Full time

Immediate need for a talented Technical Support - Senior Level. This is a 06+months contract opportunity with long-term potential and is located in Baltimore, MD(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 24-51704

Pay Range: $40 - $50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Technical Support
  • Respond to and resolve user-reported technical issues via various communication channels, including phone, email or in-person.
  • Troubleshoot hardware and software problems on desktops, laptops, mobile devices and other IT equipment.
  • Install, configure and maintain operating systems, software applications and peripheral devices.
  • User Assistance
  • Provide guidance on how to use software applications, troubleshoot common user errors and offer training and self service tips when possible.
  • Ensure a positive customer service experience by addressing user concern and inquiries promptly and professionally.
  • Documentation and Knowledge Sharing
  • Create and maintain documentation for IT procedures, troubleshooting guides and knowledge base articles.
  • Share knowledge with colleagues and end-users to empower them to resolve common IT issues independently.
  • Continues Learning
  • Stay updated with emerging technologies and industry trends to enhance technical skills and provide innovative solutions

Key Requirements and Technology Experience:
  • Key skills; Troubleshooting, Windows/Mac, Networking
  • High School Diploma, GED or equivalent certification
  • Relevant Certifications, such as CompTIA A+, CompTIA Network+ or Client IT Support Professional Certificate can be advantageous
  • Strong problem-solving skills
  • Excellent communication and interpersonal skills
  • Patience and ability to convey technical information to non technical users
  • Understanding of cabling (testing, running, repairing)
  • Flexibility to perform after-hours project work
  • Familiarity with a variety of Operating Systems (e.g., Windows 10, Windows 11, MacOS)
  • Knowledge of hardware components and basic networking concepts
  • Ability to work independently and as part of a team
  • Bachelor's Degree
  • 5+ years of experience as an IT Professional
  • 2+ years of experience using Client Suite

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#was3

  • Technical Support Specialist

    2 weeks ago

    Baltimore, United States Ageatia Global Solutions Full time

    JOB Title: Technical Support Specialist - Hiring Now!! 5+ Roles to be filled IMMEDIATELY!!! Job Description: How will you do it * The person will be on call every Saturday and Sunday to support the weekend shift Description: The primary focus of someone working in an IT Support position is ensuring that a company? employees can use software and hardware to...

  • Technical Support Professional

    2 weeks ago

    Baltimore, Maryland, United States Centric Business Systems - powered by UBEO Full time

    Job Title: Technical Support ProfessionalJob SummaryWe are seeking a highly skilled Technical Support Professional to join our team at Centric Business Systems - powered by UBEO. As a key member of our technical support team, you will be responsible for servicing and repairing equipment at customer locations within an assigned geographic territory.Key...

  • Technical Support Specialist

    4 weeks ago

    Baltimore, United States GTT, LLC Full time

    Job Title: Technical Support SpecialistLocation: BaltimoreDuration: 4-month ContractWork Type: OnsitePay Range: $30/HrAbout the RoleAs a Technical Support Specialist, you'll be the first line of defense for our employees' technical needs. Your role is crucial in ensuring smooth operations by providing timely and effective support.Key...

  • Technical Support Specialist

    2 weeks ago

    Baltimore, United States Talent Software Services Full time

    Are you an experienced Technical Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Support Specialist to work in Baltimore, MD.Position Summary: The primary focus of someone working in an IT Support position is ensuring that a company's employees can use...

  • Technical Support Specialist

    2 days ago

    Baltimore, United States TALENT Software Services Full time

    Are you an experienced Technical Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Support Specialist to work in Baltimore, MD.Position Summary: The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use...

  • Technical Support Engineer

    2 weeks ago

    Baltimore, Maryland, United States Werfen Full time

    Job DescriptionWe are seeking a highly experienced Technical Support Engineer to join our team at Werfen. As a key member of our field service team, you will be responsible for providing expert technical support to our customers.Your primary focus will be on troubleshooting and resolving complex technical issues related to our medical equipment. You will...

  • IT Technical Support Specialist

    1 week ago

    Baltimore, Maryland, United States Pyramid Consulting, Inc Full time

    **Job Overview:**We are seeking an experienced IT Technical Support Specialist to join our team at Pyramid Consulting, Inc. as a Senior Level Technical Support Role. This is a 6+ months contract opportunity with long-term potential.This position will be located in the Baltimore, MD area and requires strong technical skills and excellent communication...

  • Technical Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States Folio Collaborative Full time

    Folio Collaborative is a dynamic organization that harnesses the power of technology to support the growth and success of schools. We are seeking a highly skilled Technical Support Representative to join our team, playing a pivotal role in delivering comprehensive technical support to school-based users.Key ResponsibilitiesSupport customers with varying...

  • Technical Support Expert

    1 week ago

    Baltimore, Maryland, United States Talent Software Services Full time

    Talent Software Services is seeking a skilled Technical Support Expert to work in Baltimore, MD. As an experienced professional, you will be responsible for ensuring the smooth operation of our clients' computer systems.Job DescriptionThe primary focus of this role is to provide technical assistance and support to our clients, resolving issues efficiently...

  • Technical Support Professional

    4 days ago

    Baltimore, Maryland, United States Donato Technologies, Inc Full time

    Job OverviewWe are seeking a highly skilled Technical Support Professional to join our team at Donato Technologies, Inc. as an IT Support Specialist. The successful candidate will provide exceptional technical support to our users, resolving hardware and software issues in a timely and efficient manner.

  • Technical Support Agent

    4 weeks ago

    Baltimore, Maryland, United States TEKsystems Full time

    About Our CompanyAt TEKsystems, we believe in empowering our employees to take ownership of their careers. As a Technical Support Agent, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment.Estimated Salary: $52,000 per year, based on location and experience.In this role, you will be responsible for...

  • Technical Support Specialist

    4 weeks ago

    Baltimore, Maryland, United States LifeBridge Health Full time

    Job OverviewWe are seeking a Technical Support Specialist to join our team at LifeBridge Health. As a key member of our Information Services department, this role will be responsible for providing ongoing remote or on-site support of end users.About the RoleThis position requires the ability to work alone on regular duties while referring appropriately to...

  • Technical Support Specialist

    1 week ago

    Baltimore, Maryland, United States Johnson Health Tech Companies Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for repairing cardio, strength, electronic fitness equipment and attachments.As a Field Service Technician, you will schedule and perform field service work, manage a limited parts inventory, and provide excellent customer service....

  • Technical Support Specialist

    4 days ago

    Baltimore, Maryland, United States Baltimore City Community College Full time

    Job Title: Technical Support SpecialistSalary: $65,000 - $85,000 per yearThis is a fantastic opportunity to join the Baltimore City Community College team as a Technical Support Specialist. In this role, you will provide technical assistance and support to clients across various locations. Your primary responsibilities will include responding to help desk...

  • Technical Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Baltimore City Community College Full time

    Baltimore City Community College is seeking a skilled Technical Support Specialist to join our team. As a member of our Client Services Group, this position provides intermediate-level technical assistance and support for audio/visual needs in accordance with current trends and innovations in technology.This role responds to, coordinates, and resolves IT...

  • Technical Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Thales Trusted Cyber Technologies Full time

    Job Description:">We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Thales Trusted Cyber Technologies. This is a challenging role that requires technical leadership and excellent communication skills.">About the Role:">This position involves providing technical support to Intel and other government...

  • Technical Support Specialist

    7 days ago

    Baltimore, Maryland, United States Anne Arundel Workforce Development Corporation (AAWDC) Full time

    About the PositionWe are seeking a highly motivated and proactive Technical Support Specialist to join our team at Anne Arundel Workforce Development Corporation (AAWDC). The successful candidate will provide technical support, training, and vendor relations management for our faculty, staff, and external registrants using various software platforms.###...

  • Technical Support Professional

    1 week ago

    Baltimore, Maryland, United States Pyramid Consulting Full time

    About the OpportunityPyramid Consulting, Inc. is seeking a Technical Support Professional to fill a contract position in Baltimore, MD. This role offers a competitive salary and opportunities for professional growth.Job Description:The Help Desk Expert will provide technical support and assistance to users via various communication channels, including phone,...

  • Technical Support Specialist

    5 days ago

    Baltimore, Maryland, United States York Telecom Corporation Full time

    Company OverviewYorktel has been the video managed services partner around the world for over 35 years, serving some of the largest business and government agencies. With a global reach and proven expertise, Yorktel delivers enterprise-quality visual communications.Job DescriptionThis role involves supporting technical and administrative tasks for the VBMS...

  • Folio Technical Support Specialist

    1 month ago

    Baltimore, Maryland, United States Folio Collaborative Full time

    Folio Collaborative seeks a dedicated Technical Support Representative to join our team.About FolioWe are an organization that combines the agility of a tech start-up with the mission-driven approach of an educational non-profit. Our goal is to empower schools to support the professional growth of their teachers.Job DescriptionThis role plays a key part in...