Technical Support Specialist

3 weeks ago


Baltimore, Maryland, United States Anne Arundel Workforce Development Corporation (AAWDC) Full time
About the Position

We are seeking a highly motivated and proactive Technical Support Specialist to join our team at Anne Arundel Workforce Development Corporation (AAWDC). The successful candidate will provide technical support, training, and vendor relations management for our faculty, staff, and external registrants using various software platforms.


### Salary and Benefits

The estimated annual salary for this position is $63,000 - $83,000 depending on experience. A comprehensive benefits package is also included.


### Job Responsibilities
  • Provide end-user support and serve as primary contact for software-related issues.
  • Serve as an in-house expert on the New Innovations platform, CloudCME platform, and other applications supported by OIT.
  • Deliver small-group and individual trainings on various aspects of the New Innovations software.
  • Work with the Office of Assessment and Evaluation and Registrar's Office to ensure consistency and quality of data in the New Innovations platform.

### Required Skills and QualificationsEducation:
  • Two years college coursework.
Experience:
  • Two years work-related work experience required.


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