Communications and Assistance Specialist

1 month ago

Richmond, United States Virginia Commonwealth University Full time
Communications and Assistance Specialist

Benefits of working at VCU

All full-time university staff are eligible for VCU's robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here.

Job Code
80241

Recruitment Pool
All Applicants

Posting Number
req5729

Unit
School Of Education MBU

Department
SOE Teaching & Learning (Virginia Adult Learning Resource Center)

Department Website Link

Location
VCU

Address
1015 W Main St, Richmond, VA 23284 USA

Duties & Responsibilities

Communications and Assistance Specialist

Mission:AtVCU, we Make it Real through learning, research, creativity, service anddiscovery - the hallmarks of the VCU experience. A premier, urban, publicresearch university nationally recognized as one of the best employers fordiversity, VCU is a great place to work. It's a place of opportunity, whereyour success is supported and your career can thrive. VCU offers employees agenerous leave package, career paths for advancement, competitive pay, and anopportunity to do mission-driven work.
Summary:VCU'sSchool of Education (SOE) seeks a Communications and Assistance Specialist whoembraces diversity, equity, and inclusion and will contribute to a climate thatsupports students, faculty, and staff of all identities and backgrounds. AtVCU, we believe different perspectives and expertise enhance possibilities andsolutions. This philosophy drives our recruitment process, so we welcomeapplicants with diverse experiences and backgrounds, who will contribute to analready diverse community of faculty, staff, and students.
TheVirginia Adult Learning Resource Center (VALRC) at VCU is a grant-funded centerin the School of Education that provides adult education and literacyresources, publications, and training for adult education instructors andprogram managers throughout the state of Virginia. The VALRC's mission is toequip the field of adult education and literacy with essential skills andresources through effective training, publications, curriculum design, andprogram development through an equity mindset. We do this by ensuring that thefield of adult education and literacy has the best available tools and trainingto help adult learners build a better future. The Communications and Assistancerole is foundational to that mission.
Theselected candidate will serve as the first line of communication and supportfor the state's field of adult education by providing high quality customerservice through email, phone, and social media. This role also supports theVALRC by assisting with event planning and providing technical support for theonline courses and training events that we deliver. This is a virtual positionthat will require occasional participation in in-person meetings and events.Key responsibilities of the Communications and Assistance Specialist roleinclude:

  • Provide high quality customer service through phone and email communications.
  • Serve as the primary contact for the VALRC main phone line, the GED® test help line, and the VALRC general email account.
  • Organize phone and email communications in a weekly informal report to the VALRC specialists.
  • Provide technical assistance for our online offerings, including monitoring registrations for courses, assisting trainers during synchronous online meetings and webinars, and supporting online facilitated courses by monitoring attendance and participation, in collaboration with the VALRC specialists.
  • Collaborate with the VALRC team to create reports on interactions with the funded programs it serves, including data on participants and requests received through email and phone communications.
  • Support VALRC's registration and evaluationprocesses by collecting and organizing participant information.
  • Assist in planning and organizing in-person events, including monitoring registration information and assisting with event logistics, such as procurement of space, equipment, and catering.
  • Maintain open communication with the VALRC team and attend regular check-ins or meetings as required.
Qualifications

Required Qualifications
  • Superior customer support skills.
  • Excellent written andoral communication.
  • Strong organizational skills with ability to function independently.
  • Demonstrated experience in fostering a diverse faculty, staff, and student environment or a commitment to do so.
  • Demonstrated ability to operate and learn technologies that are necessary for the Center's work, including navigating email systems, learning management systems, and collaborative working documents.
Preferred Qualifications
  • Familiarity with adult education and literacy programs
  • Experience working in an academic setting
  • Postsecondary degree
  • Proficiency in spoken Spanish


FLSA
Student Worker / Hourly

Job FTE
.50

Exemption Status
Non-Exempt

Restricted Position
No

E-Class
H1 - Hourly

Job Category
Hourly

ORP Eligible
No

Salary Range
$21.00- $25.00

Compensation Type
Hourly

Target Hire Date
7/22/2024

Contact Information for Candidates

Kathleen Rolander
kedaly@vcu.edu

Documents Needed to Apply
CV/Resume,Cover Letter,Diversity Statement

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