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Enterprise Customer Success Strategist

2 months ago

San Francisco, United States Turing Labs Inc. Full time
Our Story

At Turing, we’re driven to build software that helps Consumer Packaged Goods (CPG) companies make products that are safer, smarter, and leaner. Our platform uses data, AI, and technology that enable CPG companies to develop best-quality innovative products 10x faster. 

‍Simply put, we are disrupting the 120-year process of developing products. Many of the world’s leading brands use Turing to innovate new products. We’re growing quickly; new customers go on the waitlist. We’re remote-friendly, YC backed+other notable SV investors, and well-funded.

Our customers (few of the world's top 7) say Turing is the fastest way to develop new products. Turing has proven to be the most accurate ML engine.

Founders have decades of domain experience and engineered top 1% ML algorithms. Read more about Turing on TechCrunch, Business Insider, Forbes, and WSJ.

What You Will Do

The Customer Success Strategist (CSS) will ensure the success and satisfaction of our customers by gathering business requirements, configuring the platform, implementing, and facilitating optimal usage of the Turing platform - and enterprise AI software. Our customers want to be faster and better in manufacturing high-quality products.

Your business expertise will help our customers achieve this vision through leveraging the Turing platform to overcome barriers, optimize ROI, and provide responsive, relevant, and excellent support.

Each account has massive potential to upsell; a highly rewarding opportunity

Responsibilities

  • Navigate an organization’s hierarchy to establish C-level and executive relations, and subsequently persuade and present to them
  • Achieving sales quotas for allocated accounts on a quarterly and annual basis.
  • Own entire onboarding and implementation - from establishing milestones, business requirements, data management, metrics and timelines to ensuring customers achieve ROI and are able to make better product decisions.
  • Manage and respond to shifting customer expectations, identify barriers to success, oversee user training, and increase adoption across the organization
  • Measure NPS and work towards converting customers into advocates of Turing
  • Guide engineering and products on feature requirements, improving user workflow, and resolving user experience issues
  • Participate in user testing on behalf of customers and support the release and adoption of new features/versions

Requirements

  • Must have managed large enterprise customers for SaaS - entire cycle post-sales to converting customer as an advocate
  • At least 3+ years of experience within a client success capacity
  • Confidence and credibility necessary for dealings with C-suite executives
  • Excellent communication skills; both verbal and written
  • Excellent project management
  • Must be willing to travel when required

Compensation & Perks

  • Country-level ownership
  • Mentorship from the pioneers in enterprise account management and sales
  • Work directly with founders
  • Culture you would fall in love with
  • Competitive salary with generous equity. You get to join the company at the most advantageous stage
  • Directly impact the growth of the company
  • Play significant role in strategizing the product roadmap
  • Reimbursement of home-office setup