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Patient Access Specialist

2 months ago


Los Angeles, United States Men's Health Foundation Full time
Are you in search of a fulfilling and meaningful position? Do you want to work for an organization that promotes growth and development?

Here at Men's Health Foundation we envision a world where inequity and stigma do not separate people from healthcare.

"Reimagining Healthcare" is our commitment to affirming the unique experience of every patient. We prioritize our patients’ evolving needs, and strive to help each patient feel comfortable, understood and respected

Why Men's Health Foundation?

Men's Health Foundation is seeking compassionate, mission-driven individuals. We believe that by reimagining how healthcare is delivered, we can help create greater health equity for those most at risk, breaking down barriers to care. We welcome all backgrounds, gender identities, and expressions.

We recognize our staff as the heart of our organization and seek to provide a generous and competitive benefits package to support our employee's well-being. We offer the following:
  • Medical, Dental, Vision, Life and LTD insurance (may be eligible on the 1st of the month following date of hire)
  • 12 Paid Holidays (including 1 mental health day)
  • 401(k) Retirement plan (may be eligible for employer matching up to 5% following completion of 90th day of employment)
  • Flexible Spending Account (FSA)
  • 40 hours of sick pay (following completion of 90th day of employment)
  • 120 hours of PTO accrued within the 1st year of employment
Overview

The Patient Access Specialist (PAS) staffs the front desk, check-out, and call center. This role performs various functions such as patient registration, scheduling, handling calls, and other customer service-related functions. Additionally, the PAS will verify insurance, resolve customer issues and minor complaints, and ensure our patients receive high-quality customer service.

This is an in-office, full-time position

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list may not include all of the duties assigned.)
  • Maintains patient confidentiality through patient contact as indicated by the Health Insurance Portability and Accountability Act (HIPAA)
  • Exhibits high level of customer service and follows the Customer Service Performance Standards
  • Handle patient calls and visits in a professional and courteous manner
  • Addresses challenging patient interactions, answers questions, and responds to minor complaints professionally and efficiently.
  • Maintains open lines of communication with providers, medical assistants, and other applicable employees, and utilizes a team-based approach to coordinate patient care.
  • Demonstrates clear understanding of the services offered by the organization as well as any upcoming events as it relates to patients.
REGISTRATION
  • Welcomes patients and completes their registration through the Electronic Medical Record (EMR)
  • Scans pertinent patient information into EMR including patient Identification, insurance cards, and disclosures.
  • Confirms and verifies insurance eligibility on date of services.
  • Maintains data integrity by updating patients’ information as necessary
  • Verifies patient demographics at each patient contact.
  • Assists patients with completing necessary forms and documentation.
  • Receives and handles patient payments at time of service, and is responsible for cash box security and reconciliation of daily cash receipts.
  • Monitors patient’s flow from time of registration to treatment area and ensures all patient concerns have been met by the time the patient checks out.
  • Mails documents in an as-needed basis
  • Ensures the waiting, and reception areas are kept neat, clean, safe from any hazards, and reporting on any damages.
  • Monitors and ensures office supplies and forms are available for the day-to-day office operation.
SCHEDULING
  • Answers high volume patient calls in a courteous and professional manner addressing tasks within scope and routes calls to appropriate department when beyond scope.
  • Accurately enters new patients in the EMR and/or updates all pertinent information for existing patients.
  • Obtains and updates demographics and insurance information.
  • Verifies insurance eligibility and demonstrates understanding of contracted payors
  • Clearly identifies patient needs, resolves patient inquiries, and schedules or modifies appointments accurately and efficiently.
OTHER
  • May be assigned to other sites on an as needed basis
  • Other duties as assigned.
QUALIFICATIONS:
  • High School diploma or the equivalent
  • Ability to maintain composure when confronted with fast-paced and stressful situations.
  • Pleasant positive attitude and professional appearance
  • Demonstrate accuracy, timeliness, and attention to detail and must strive for continuous improvement.
  • Excellent communication skills with the ability to communicate clearly both verbally and in writing.
  • Excellent customer service skills
  • Knowledge of EMR applications desirable