Patient Access Operations Leader
1 week ago
At Optum, we are dedicated to enhancing healthcare through innovative solutions and technology, enabling millions to lead healthier lives. Our culture thrives on diversity and inclusion, offering talented professionals a supportive environment with comprehensive benefits and opportunities for career advancement. Join us in making a meaningful impact on global health equity as we strive to Caring. Connecting. Growing together.
The Patient Access Director plays a pivotal role in guiding and managing the patient access team, ensuring adherence to established performance standards and metrics. This leadership position is crucial in motivating staff to deliver exceptional customer service while achieving organizational objectives related to service quality and financial outcomes. The Director will oversee client satisfaction, foster interdepartmental collaboration, and drive strategic initiatives for continuous improvement.
Key Responsibilities:
- Lead department and client-level initiatives aimed at enhancing Revenue Cycle performance, including:
- Exemplifying outstanding customer service by facilitating communication among client leadership, patients, support teams, and payors.
- Overseeing the development and enhancement of the Optum Global Operations Model and other key organizational initiatives.
- Addressing issues through data collection, root cause analysis, and communication related to standardizing Patient Access functions, focusing on Registration, Financial Clearance, Patient Liability Estimation, Authorization, and Referral Management.
- Coordinating regular meetings to align Patient Access activities across departments.
- Formulating and implementing policies, strategies, and communications in collaboration with senior leadership.
- Acting as a liaison for technology integration and IT initiatives.
- Participating in Quality Assurance, Patient Satisfaction, Employee Engagement, and Process Improvement efforts to ensure team commitment and desired outcomes.
- Fostering a positive work environment that encourages teamwork and operational excellence, while building relationships with various internal and external stakeholders.
- Maintaining expert knowledge of Patient Access processes and best practices, driving the integration of business objectives within client settings.
- Embodying the Optum Mission, Vision, and Values in all actions and decisions.
- Exercising effective Human Resource Management skills, including:
- Recruiting, developing, and evaluating team members.
- Enhancing associate engagement and retention through active listening and recognition of diversity.
- Creating efficient work schedules that balance customer needs with workforce efficiency.
- Implementing performance improvement programs and addressing any unfavorable trends with senior leadership.
- Providing training and mentorship to support the growth of team members.
- Managing financial and personnel aspects of the department.
- Educating stakeholders on Patient Access requirements and areas for improvement.
- Preparing clear and concise reports using reliable data to inform senior leadership of trends.
- Leading special projects as assigned by senior leadership.
- Developing project plans, managing resources, and executing tasks effectively.
- Staying informed about relevant laws, regulations, and compliance standards to ensure ethical practices.
- Performing additional duties as required.
At Optum, we recognize and reward your contributions in an environment that challenges you and provides clear pathways for success and development in your career.
Required Qualifications:
- 4+ years of experience in a Patient Access leadership role within an acute care setting.
- 5+ years of supervisory experience in a Revenue Cycle environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Preferred Qualifications:
- Certification from the Healthcare Financial Management Association (HFMA) or the National Association of Healthcare Access Management (NAHAM).
- 7+ years of experience in the healthcare industry and revenue cycle management.
- Experience in leading large-scale Patient Access IT implementations.
- Familiarity with major Patient Access technologies (e.g., MS4/Cerner) and similar systems.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Exceptional leadership and decision-making abilities focused on operational goals.
Compensation: The salary range for this position is competitive and based on various factors including local labor markets, education, experience, and certifications. Optum offers a comprehensive benefits package, including equity stock purchase and 401k contributions, subject to eligibility requirements.
At Optum, our mission is to help individuals lead healthier lives and improve the health system for everyone. We are committed to addressing health disparities and enhancing health outcomes for all communities.
Optum is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum maintains a drug-free workplace. Candidates must pass a drug test prior to employment.
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