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Patient Access Optimization Specialist
2 months ago
Overview: The University of California is a prominent healthcare provider operating numerous outpatient facilities across Southern California, managing millions of patient interactions each year.
Role Summary: Under the guidance of the Scheduling Pathways and Technology Director within the Patient Access Organization, the Access Improvement Specialist will be instrumental in pinpointing, prioritizing, and executing enhancements to scheduling workflows. This position is vital for optimizing operational effectiveness and patient accessibility while maintaining exceptional service quality.
Key Responsibilities:
- Collaborate with various departments within the Patient Access Organization to assess performance metrics and uncover areas for improvement.
- Implement impactful solutions and oversee the work of Scheduling Workflow Optimization Analysts.
- Lead departmental initiatives aimed at boosting organizational efficiency and overall performance.
- Work closely with leadership to spearhead process improvement strategies that enhance the functionality of the Patient Access Organization.
Qualifications:
- Bachelor's Degree in Business Administration, Healthcare Management, Operations Management, or a related discipline.
- Certification in Lean, Lean Six Sigma, or another recognized process improvement methodology.
- Experience in clinic and call center operations.
- Proficiency in workflow mapping tools, such as Visio.
- Familiarity with business applications management (e.g., Epic, Salesforce).
- Demonstrated experience in performance enhancement, workflow optimization, and project management.
- Strong analytical capabilities to interpret complex data and derive actionable insights.
- Creative and proactive mindset for developing innovative solutions.
- Excellent communication and interpersonal skills for effective collaboration with diverse teams.
- Ability to work autonomously with minimal oversight.
- Understanding of scheduling software and call center technologies.
- Proven ability to build consensus among varied stakeholders.
- Experience in presenting to senior leadership.
- Understanding of key performance indicators related to clinic operations.
Preferred Qualifications:
- Master's Degree in a relevant field.
- Certification in Human Centered Design.
- A minimum of five years of experience in healthcare.
- At least three years of experience in a healthcare call center environment, with a solid grasp of healthcare scheduling workflows.
- Proficiency in performance management software and tools (e.g., Excel, Tableau, Power BI).
