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Patient Access Optimization Specialist
2 months ago
Overview:
The University of California is dedicated to enhancing patient access and operational excellence across its extensive network of outpatient clinics.
Role Summary:
Under the guidance of the Director of Scheduling Pathways and Technology within the Patient Access Organization, the Access Improvement Specialist will be instrumental in pinpointing, prioritizing, and executing enhancements to scheduling workflows within the Patient Communication Center, which encompasses core call center operations.
This position is centered on maximizing operational efficiency and patient access while maintaining a commitment to high-quality service delivery.
Key Responsibilities:
The individual will:
- Collaborate with various departments within the Patient Access Organization to analyze performance metrics.
- Identify opportunities for improvement and implement effective solutions.
- Guide the efforts and evaluations of the Scheduling Workflow Optimization Analysts.
- Lead departmental initiatives aimed at boosting organizational efficiency and overall performance.
This role necessitates a strategic mindset coupled with a robust background in process enhancement, data analysis, and project management.
Collaboration:
The Access Improvement Specialist will work closely with leadership within the Patient Access Organization to spearhead process improvement initiatives designed to refine the overall systems and functions, ultimately increasing patient access.
Compensation:
Salary range: $92,600 - $202,200
Qualifications Required:
- Bachelor's Degree in Business Administration, Healthcare Management, Operations Management, or a related discipline.
- Certification in Lean, Lean Six Sigma, or another recognized process improvement methodology.
- Experience in clinic and call center operations.
- Proficiency in workflow mapping tools, such as Visio.
- Familiarity with business applications management (e.g., Epic, Salesforce).
- Proven track record in performance improvement, workflow optimization, and project management.
- Strong analytical capabilities to interpret complex data sets and derive actionable insights.
- Creative and proactive problem-solver with the ability to devise innovative solutions.
- Excellent communication and interpersonal skills for effective collaboration with diverse teams.
- Ability to work autonomously with minimal oversight.
- Familiarity with scheduling software and call center technologies.
- Demonstrated ability to build consensus among a diverse group of stakeholders.
- Experience and comfort in delivering presentations to senior leadership.
- Understanding of clinic operational key performance indicators.
Preferred Qualifications:
- Master's Degree in a relevant field.
- Certification in Human Centered Design.
- Minimum of five (5) years of experience in healthcare.
- At least three (3) years of experience in a healthcare call center environment, with a solid understanding of healthcare scheduling workflows.
- Proficiency in performance management software and tools (e.g., Excel, Tableau, Power BI).
