Patient Access Specialist I

2 weeks ago


Los Angeles, California, United States Cedars-Sinai Full time

Are you dedicated to enhancing the patient experience? Do you have a strong commitment to delivering exceptional service to individuals and their families?

If you excel in a fast-paced environment, possess strong multitasking abilities, and are eager to embrace the vital duties of a Patient Access Representative, this opportunity may be for you.

As a Patient Access Representative, you will represent Cedars-Sinai and play a crucial role in patient care. Your primary responsibility will be to register patients arriving at the medical facility for treatment. Your focus will be on providing high-quality and efficient service to our patients and their families.

Key Responsibilities:

The Patient Access Rep I will manage all admission processes for pre-admission and in-person registration of patients arriving at the Main Admissions and/or outpatient areas for care. You will facilitate patient access to Cedars-Sinai Medical Center and ensure the collection of all necessary demographic and financial registration information. Responsibilities include:

  • Patient Registration
  • Pre-registration
  • Insurance Verification
  • Third Party Liability (TPL) Screening
  • Medi-Cal / Medicare Eligibility Verification
  • Workers Compensation Eligibility
  • Collection of Cash Deposits (co-pays, deductibles, cash packages)

You will be expected to clearly explain information and respond to inquiries. Demonstrating competency in your role will include performing job functions and interacting with customers with sensitivity and awareness of the patient demographics served.

Qualifications:

  • High School Diploma or GED required
  • Two (2) years of college education preferred

Experience:

  • At least one (1) year of customer service experience required, ideally in a healthcare environment
  • Two (2) years of experience in healthcare, insurance, or a related field preferred
  • Previous experience in an inpatient or outpatient admissions environment or a physician's office preferred
  • Familiarity with patient accounting or insurance payer processes preferred
  • Understanding of medical terminology preferred
  • Basic computer skills and navigation abilities required
  • Bilingual skills are preferred and beneficial


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