Service Desk Technician

2 months ago

Kansas City, United States Par Electrical Contractors Full time
About Us

PAR Electrical Contractors, LLC is a premier outside electrical infrastructure construction company based in Kansas City, Missouri. A subsidiary of Quanta Services, Inc. (NYSE:PWR), PAR is one of the founding members of Quanta Services and among the largest union contractors in the U.S. PAR’s employees are the reason for the success of our company. Our reputation attracts the highest quality personnel, people who are committed to producing projects that set a standard for excellence. At PAR, we take on the most challenging and complex projects we can find, and we hire people who thrive on hard work and demanding opportunities.

About this Role

The Service Desk Technician will support company employees seeking technical assistance with technology devices, software, and/or access to technology resources.  The Service Desk Technician will respond to queries both locally and remotely, assess and diagnose problems, and implement effective solutions.

What You'll Do
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by employees
  • Walk staff through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Assist staff with hardware and software challenges
  • Maintain working components through repair or replacement
  • Assist call-ins or in-person walk ups with technical difficulties
  • Facilitate staff's ability to access technology through standard processes
  • Record events and problems and their resolution in logs
  • Document staff technology interactions through the company's ticket system
  • Installation, configuration and troubleshooting of workstation PCs and other computer-related hardware
  • Identify problems, research answers, and guiding staff through corrective steps
  • Provide help-desk support and resolve problems to user's satisfaction
  • Maintain system configurations, utilities, software default settings, etc.
  • Install, test and configure new workstations, peripheral equipment and software
  • Assist with on-boarding of new users, assign users and computers to proper groups
  • Provide basic computer training
  • Perform basic computer maintenance
  • Follow company standards, and document internal procedures
  • Identify and suggest possible improvements on procedures
  • Regularly communicate with staff regarding ongoing issues, and provide support to questions
  • Work a standard 40 hours per week, with occasional after hours on-call rotation
  • All other duties as assigned
What You'll Bring
  • Knowledge of different operating systems, network administration and service desk administration
  • Advanced knowledge of mobile devices and tablets
  • Ability to troubleshoot desktop software and hardware
  • Ability to troubleshoot mobile devices and tablets
  • Ability to provide fast and effective support over the phone and in person
  • Strong analytical and technical problem-solving skills, with the ability to resolve basic technical issues
  • Excellent diagnostic skills, with the ability to solve difficult and complex problems
  • Outstanding organizational and time management skills, with strong attention to detail
  • Proficient in the use of Windows Operating Systems
  • Excellent high-level verbal and written communication skills
  • Proficient in Microsoft Office

EDUCATION AND EXPERIENCE:

Required Education and Experience

  • High School Diploma or Equivalent
  • 18 Months Experience in an IT Service Desk Role or Equivalent

Preferred Education and Experience

  • Associate’s Degree OR
  • Completion of Technology Trade School Program
  • 3+ Years’ Experience in an IT Service Desk Role supporting 100+ employees

Preferred Licenses/Certifications

  • CompTIA A+ Certification or Equivalent
What You'll Get
  • 100% employer paid healthcare benefits for employees and their eligible dependents
  • 401(k) Retirement Plan with company match
  • Paid Time off
  • Paid Holidays
  • Tuition Assistance
  • Wellness and Mental Health programs
  • Learning and Development Programs
  • Office Amenities and Perks
Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

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