Help Desk Technician

5 months ago


Oklahoma City, United States Jobot Full time
This Jobot Job is hosted by: Dan Dungy
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $18 - $25 per hour

A bit about us:

Managed IT Services company where we take pride in helping our clients with their IT needs.

Why join us?

Great culture, benefits and career opportunities.

Job Details

Job Details:

We are seeking a dynamic and experienced Help Desk Technician to join our fast-paced and innovative tech team. This is a unique opportunity to utilize your technical skills in a high-energy, challenging, and rewarding environment. As a Help Desk Technician, you will be the first line of defense, providing technical support to our customers and ensuring they have the best possible user experience. This role involves managing and resolving technical issues, maintaining our IT systems, and providing excellent customer service. If you are a tech-savvy problem solver with excellent communication skills, we would love to hear from you

Responsibilities:

1. Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
2. Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
3. Document all customer interactions and resolutions in the existing case management systems.
4. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process.
5. Conduct remote troubleshooting and provide clear instructions to end-users.
6. Test alternative pathways until you resolve an issue.
7. Direct unresolved issues to the next level of support personnel.
8. Follow up with clients to ensure their systems are functional.
9. Report customer feedback and potential product requests.
10. Help create technical documentation and manuals.

Qualifications:

1. Proven work experience as a Help Desk Technician or other customer support role for a minimum of 5 years.
2. Tech savvy with working knowledge of office automation products, databases and remote control.
3. Good understanding of computer systems, mobile devices, and other tech products.
4. Ability to diagnose and resolve basic technical issues.
5. Proficiency in English with excellent communication skills.
6. Customer-oriented and cool-tempered.
7. BSc/BA in IT, Computer Science or relevant field.
8. Professional certification (e.g., CompTIA A+) will be an advantage.
9. Experience with Remote Desktop Troubleshooting is a must.
10. Ability to work in a fast-paced environment and prioritize work to meet deadlines.

If you are passionate about technology, constantly seeking to learn and improve your skill set, then you are the type of person we are looking for We are offering superb career growth opportunities, great compensation, and benefits.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
  • Help Desk Technician

    4 weeks ago


    Oklahoma City, Oklahoma, United States Jobot Full time

    Job DetailsWe are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Responsibilities:Provide first-level contact and problem resolution for all users with hardware, software, and...

  • Help Desk Technician I

    2 months ago


    Oklahoma City, United States Love's Travel Stops Full time

    Req ID: 446191 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately BASIC PURPOSE: The primary purpose of the Help Desk Technician – Tier I is to...

  • Help Desk Technician

    1 month ago


    Kansas City, Missouri, United States Stinson's Full time

    Job SummaryThe Help Desk Technician is a critical role that requires strong technical skills, excellent communication abilities, and a customer-centric approach. As a Help Desk Technician, you will be responsible for providing timely and effective technical support to users, troubleshooting complex issues, and documenting solutions to improve the overall...


  • Oklahoma City, United States Indian Township Solutions Full time

    Job Openings >> Audio-Visual Help Desk Technician - OK Audio-Visual Help Desk Technician - OK Summary Title: Audio-Visual Help Desk Technician - OK ID: HELPDESK3OK20240925 Position Title: Audio-Visual Help Desk Technician Employment Classification: Full-Time Department: Technicians More about this job > Description Indian Township Solutions (ITS) is a...

  • Help Desk Technician

    4 weeks ago


    Kansas City, Missouri, United States Stinson Full time

    Job SummaryThe Help Desk Technician will provide technical support and assistance to users of varied technical ability. The ideal candidate will have strong troubleshooting, communication, documentation, and interpersonal skills. The role requires the ability to work in a team environment and demonstrate good communication skills.Key Responsibilities Provide...


  • Oklahoma City, Oklahoma, United States Love's Travel Stops Full time

    Job Summary:Love's Travel Stops & Country Stores is seeking a Help Desk Technician I to provide front-line support for the company's Support Center. The successful candidate will be responsible for receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain SLA expectations.Key...

  • Help Desk Technician

    2 weeks ago


    new york city, United States Planet Technology Full time

    Help Desk Technician Full-Time / Permanent Position100% onsite - Long Island City- NY,NY$60-90k per year - Excellent benefits with free employee medical and strong 401k matchDay-To-Day *Act as first line of IT technical support for 600+ users is efficient, professional and timely. *Ensure technical problems are escalated appropriately in a timely way....

  • Help Desk Technician

    2 weeks ago


    new york city, United States Planet Technology Full time

    Help Desk Technician Full-Time / Permanent Position100% onsite - Long Island City- NY,NY$60-90k per year - Excellent benefits with free employee medical and strong 401k matchDay-To-Day *Act as first line of IT technical support for 600+ users is efficient, professional and timely. *Ensure technical problems are escalated appropriately in a timely way....


  • Oklahoma City, Oklahoma, United States Love's Travel Stops Full time

    Job Summary:The Help Desk Technician – Tier I is responsible for providing front-line support for the Love's Support Center. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when necessary to maintain SLA expectations.Key Responsibilities:Identify, diagnose, and resolve...

  • Help Desk Specialist

    1 month ago


    Granite City, Illinois, United States Gateway Regional Medical Center Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled and detail-oriented Help Desk Technician to join our team at Gateway Regional Medical Center. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our staff and patients.Key Responsibilities:Provide technical support and assistance to staff and patients...

  • Help Desk Technician

    2 months ago


    Granite City, United States Gateway Regional Medical Center Full time

    WE ARE GATEWAY REGIONAL MEDICAL CENTER! Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff,...


  • Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology. As a Help Desk Technician II, you will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to complex problems.Key Responsibilities:Provide technical support to...


  • Oklahoma City, Oklahoma, United States R.K. Black, Full time

    Job DescriptionThe Help Desk Technician II provides exceptional internal support for our associates, quickly identifying and resolving software, connectivity, and network issues. You'll build trust within our organization using outstanding communication skills. With your solid understanding of applications, networks, and systems, you'll administer corporate...

  • Help Desk Technician

    2 months ago


    Commerce City, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration3 Duration UnitMonth(s) Req Description DescriptionTake inbound calls (100/day); triage calls in a timely manner to determine the complaint, the possible cause and if you are able to provide an immediate solution; or if additional assistance is required via the next tier of support.- Log all requests into Help Desk...


  • Kansas City, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence...

  • Help Desk Analyst

    1 day ago


    Kansas City, United States Robert Half Full time

    Job DescriptionJob DescriptionPosition: Help Desk TechnicianLocation: Kansas City, MO (MOSTLY ONSITE - WEEKLY ONSITE 3 DAYS, REMOTE 2 DAYS)Salary: up to $55,000 + excellent benefits *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my...

  • Help Desk Analyst

    1 month ago


    Oklahoma City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for a Help Desk Analyst in Oklahoma City, Oklahoma. The role involves providing technical assistance in an IT setting, working on-site, and playing a crucial role in our team. The successful candidate will be involved in various aspects of the IT industry, including user...


  • new york city, United States Kinect Full time

    EXPECTATIONSWe are looking for experienced problem solvers who are not just great technically, but also effective communicators with a variety of users. This is a fast-paced environment where IT Help Desk Technicians work on projects but also are expected to be responsive and available to assist users with their technology support needs. Having a concierge...


  • new york city, United States Kinect Full time

    EXPECTATIONSWe are looking for experienced problem solvers who are not just great technically, but also effective communicators with a variety of users. This is a fast-paced environment where IT Help Desk Technicians work on projects but also are expected to be responsive and available to assist users with their technology support needs. Having a concierge...

  • Help Desk Analyst III

    1 month ago


    Oklahoma City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a skilled Help Desk Analyst III to join our team in Oklahoma City, Oklahoma. This role falls within the technology industry and involves providing frontline support to end users, facilitating their daily business tasks. It offers a long-term contract employment opportunity and requires expertise in Azure Active...