Navy Enterprise Service Desk Specialist
7 days ago
About the Role
We are seeking a highly skilled Navy Enterprise Service Desk Specialist to join our team at Leidos. As part of our IT services program, you will be responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.
Key Responsibilities
- Providing tier 1 level support to resolve IT incidents and issues
- Monitoring network health and status to ensure optimal performance
- Documenting outage information to facilitate root cause analysis
- Executing scripts to automate routine tasks and improve efficiency
- Managing IT incidents and ensuring timely resolution
Requirements
- Active DOD Secret clearance
- DoD 8570 Information Assurance Technician Level II certification
- High school diploma or GED with 3 years of relevant experience
Preferred Qualifications
- Experience in IT customer service
- IT ticketing system expertise
- Remote desk takeover tools proficiency
Compensation
The pay range for this position starts at $26.70 per hour.
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