Current jobs related to Enterprise Service Desk Specialist - Kansas City - Leidos

  • Enterprise Service Desk Specialist

    8 hours ago

    Kansas City, MO, United States TEKsystems Full time

    ****This position requires an active DoD Clearance (Secret)**** ***Because an active or interim DoD clearance is required, U.S. Citizenship is required***Description:As an Enterprise Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks NMCI (Navy Marine Corps Intranet). This Service Desk play an...

  • Enterprise Service Desk Specialist

    1 week ago

    Kansas City, Missouri, United States Leidos Full time

    Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Leidos. As a member of our team, you will play a critical role in maintaining and modernizing the main global network of the Navy and Marine Corps.Key Responsibilities:Provide tier 1 level support to users, performing troubleshooting and resolving technical issues.Monitor...

  • Enterprise Service Desk Specialist, Mid

    2 weeks ago

    Kansas City, United States Leidos Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part...

  • Enterprise Service Desk Specialist, Mid

    2 weeks ago

    Kansas City, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be...

  • Enterprise Service Desk Specialist, Mid

    4 weeks ago

    Kansas City, United States Leidos Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be...

  • Enterprise Service Desk Specialist

    3 weeks ago

    Kansas City, Missouri, United States Leidos Full time

    Support the Navy's Advanced IT NetworkAre you interested in working with the world's most advanced and secure IT network? As a Help Desk Support Representative, you will play a critical role in maintaining and modernizing the main global network of the Navy and Marine Corps.Key Responsibilities:Provide tier 1 level support to users, performing...

  • Enterprise Service Desk Specialist, Mid

    3 weeks ago

    Kansas City, MO, United States Leidos Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be...

  • Service Desk Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. **Key Responsibilities:**As a...

  • Automotive Refinish Specialist

    3 days ago

    Kansas City, Missouri, United States Enterprise Full time

    At Enterprise, we're looking for a skilled Automotive Refinish Specialist to join our team. If you're passionate about delivering exceptional results and have a keen eye for detail, we'd love to hear from you.Job Summary:As an Automotive Refinish Specialist at Enterprise, you'll be responsible for ensuring our vehicles look their best. Your expertise will be...

  • Service Desk Support Specialist

    1 month ago

    Kansas City, Missouri, United States b3 Consulting Full time

    Service Desk Analyst:**Job Summary**This is a full-time position that offers a unique opportunity to gain hands-on experience in the Service Desk environment. As a Service Desk Specialist I, you will be responsible for providing technical support to company staff, ensuring they have the necessary IT equipment and resources to perform their duties...

  • Service Desk Specialist

    2 weeks ago

    Kansas City, Missouri, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Service Desk Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting to our clients. This is a full-time position located in Kansas City, MO.Key Responsibilities Provide technical support and troubleshooting for...

  • Enterprise Technology Specialist

    3 weeks ago

    Kansas City, Missouri, United States NBH Bank Full time

    Job Title: Enterprise Technology SpecialistWe are seeking an experienced Enterprise Technology Specialist to join our team at NBH Bank. As an Enterprise Technology Specialist, you will be responsible for designing, developing, deploying, documenting, and maintaining cloud native software solutions.Key Responsibilities:Design and manage end-to-end solutions...

  • Service Desk Analyst I

    6 months ago

    Kansas City, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...

  • Level 3 Service Desk Technician

    3 weeks ago

    Grove City, United States New Enterprise Stone & Lime Full time

    The Level 3 Service Desk Technician provides advanced support to Level 1 and 2 technicians, acts as an escalation point between the service desk and other IT areas, and offers coaching and mentoring of Level 1 and 2 technicians. Responsibilities include overflow coverage for phone and email inquiries, participation in an on-call rotation, ownership of...

  • Service Desk Specialist

    3 weeks ago

    Ohio City, United States Emerald Resource Group Full time

    Role: Service Desk Specialist Location: Eastlake, Ohio The Role: As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills. Key Responsibilities Provide first-level contact and convey...

  • Help Desk Support Specialist

    3 weeks ago

    Kansas City, Missouri, United States Insight Global Full time

    Job DescriptionWe are seeking a skilled Help Desk Support Specialist to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing technical assistance and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services for workstation, printer, and other...

  • Automotive Maintenance Specialist

    4 weeks ago

    Kansas City, Missouri, United States Enterprise Full time

    Enterprise Maintenance Technician Job DescriptionAs a Maintenance Technician at Enterprise, you will be responsible for ensuring the reliability and safety of our vehicles. Your key responsibilities will include:Key Responsibilities:Performing complete vehicle maintenance inspections, including tire checks, brake checks, and fluid level checks.Performing...

  • Automotive Maintenance Specialist

    2 months ago

    Kansas City, Missouri, United States Enterprise Full time

    Enterprise - JobID: Maintenance Mechanic **Job Summary** As a Maintenance Technician at Enterprise, you will be responsible for ensuring the reliability and safety of our vehicles. Your key responsibilities will include: * Conducting thorough vehicle inspections to identify any potential issues * Performing routine maintenance tasks, such as oil changes...

  • IT Service Desk Intern

    4 weeks ago

    Kansas City, Missouri, United States Tepa Full time

    {"title": "IT Service Desk Intern", "description": "About Tepa CompaniesTepa Companies is a tribally owned organization that delivers comprehensive and sustainable solutions to federal, state, local, and private-sector clients throughout the United States.We seek out top talent to provide the best services for our clients and focus on being a responsible...

  • Technical Help Desk Specialist

    1 month ago

    Bossier City, Louisiana, United States General Dynamics Information Technology Full time

    Job Title: Technical Help Desk ProfessionalReq ID: RQ179573Job Summary:We are seeking a highly skilled Technical Help Desk Professional to join our team at the Department of State (DoS) Bureau of Information Resource Management (IRM) Enterprise Service Desk Program in Bossier City, LA.Key Responsibilities:Collaborate with the Department of State to solve...

Enterprise Service Desk Specialist

2 months ago

Kansas City, United States Leidos Full time

Description

Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? 

We have been awarded the Navy Service Management, Integration and Transport (SMIT) program, formerly referred to as NGEN, and we are seeking talented Help Desk Support Representatives to join the Leidos team in Kansas City, MO.

This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

  • Provide health and status monitoring of the networks

  • Documenting and communicating outage information to co-workers and customers

  • Executing scripts

  • Open and close tickets.

  • Correlate events and incidents for management of Information Technology (IT) Services.

Basic Qualifications:

  • Active DOD Secret clearance or ability to obtain

  • Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)

  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

  • Must be willing to work shifts, including evenings and weekends.

Preferred Qualifications:

  • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range:

$26.70+

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:2024-09-04

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.