Help Desk Technician

1 month ago

Kansas City, United States Center School District 58 Full time
Employment Status: Full-Time

FLSA Status: Non-Exempt

Calendar: 240 Days

Experience Required: Minimum of one (1) year work-related experience preferred.

Minimum Education Requirements: High School diploma or G.E.D.

Department: Technology

Direct Supervisor: Director of Technology

Primary Work Location: Office setting

Certification: Proper certificate in related field

Job Summary: As a help desk technician, you will act as the first point of contact for the technology department. You'll handle user support across multiple channels, troubleshoot software and hardware issues, and manage end-user devices like interactive panels and mobile tech. Financially, you'll assist with accounts, ordering, and budgeting, facilitate smooth staff onboarding, and oversee state data reporting and student system training. Additionally, you'll maintain software, diagnose device problems, support peripherals, and address network issues.

Essential Job Functions

An employee in this position may be called upon to do any or all of the following essential duties:

  • Provide technical phone, email, or remote support to user by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
  • Assist with accounts payable/receivable
  • Assist in maintaining the budget and expenditures
  • Assist in employee onboarding and offboarding and ensuring a variety of account access and devices are set up correctly
  • Assist in state reporting of Core Data
  • Assists in maintaining and training Infinite Campus
  • Install, upgrade and troubleshoot software problems
  • Troubleshoot and diagnose problems with end-user equipment such as interactive display panels, casting and projecting, laptops, tablets, printers and other systems as assigned
  • Support mobile devices such as iPads, Chromebooks, laptops, district cell phones, and other systems as assigned
  • Troubleshoot all other peripheral devices (scanners, desk/office phone)
  • Identify issues and troubleshoot network connectivity, wiring, and accounts
  • Perform other duties as assigned
Knowledge, Skills, and Abilities (KSA's) for Position

An employee in this class must have the following knowledge, skills, and abilities upon application:

Knowledge
  • PC hardware and software installation and Windows operating System
  • Active Directory experience with extensive workstation knowledge
  • Local Area Networks (LAN), Wide Area Networks (WAN), and software support systems
Skills
  • Strong written and oral communications and relational skills
  • Following and relaying complex oral and written instructions, policies and procedures
  • Strong organizational skills
  • Strong customer service skills
  • Advanced Excel skills
Abilities
  • Multitasking and prioritizing under pressure
  • Work independently
  • Lift up to 50 pounds to shoulder height
  • Climb and work on ladders
  • Establish and maintain effective working relationships with associates, teachers, parents, and the public
  • Effectively welcome and embrace differences among employees and citizens
  • Must be able to successfully complete a background investigation
  • Must be able to work a flexible schedule as needed
  • Must have reliable transportation during the work period

**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties. Therefore, it is also not, nor can it be implied to be, a contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

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