Service Desk Technician

4 months ago

Oklahoma City, United States TBS Factoring Service LLC Full time

The Service Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. This includes responding to tickets, running diagnostic programs, isolating problems, and determining and implementing solutions. Proactively monitors system and application health, reviews automated alerts from TBS systems, and evaluates issues for potential escalation.

Roles & Responsibilities:

  • Serve as the single point of contact for technical assistance and support related to computer systems, software, and hardware.
  • Update and respond to tickets in person or over the phone.
  • Ensure that ticket resolution notes are complete and accurate.
  • Install, modify, and repair computer hardware and software.
  • Follow up to ensure issues are resolved.
  • Design and implement complex diagnostic programs and scripts to enhance system performance and reliability.
  • Configure, restore, and decommission computers.
  • Create appropriate support Standard Operating Procedures (SOPs) documentation.
  • Analyze ticket trends to develop and implement proactive solutions and make independent decisions on escalations and process improvements.
  • Maintain daily performance of computer systems.
  • Perform user administration for applications such as NetSuite, Salesforce, etc.
  • Work with the systems and application teams to access logs, enable alerts, and configure automated escalations.
Required Qualifications:
  • Knowledge of computer hardware, software, and networking principles.
  • Troubleshooting and problem-solving skills and the ability to make independent decisions on escalations and process improvements.
  • Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
  • Familiarity with diagnostic tools and remote support software.
  • Willingness to occasionally work after hours and on weekends as required.
Preferred Qualifications:
  • CompTIA A+, Microsoft Certified Professional, or other related professional certifications.
  • Experience creating and maintaining procedures and workflow documentation.
  • Proficiency using and administering the Microsoft 365 and Azure suites.
  • Familiarity with administering VOIP, Accounting, or Sales applications and systems.
  • Ability to analyze ticket trends and develop proactive solutions.
  • Ability to design and implement complex diagnostic programs and scripts.

  • Service Desk Technician S2

    4 weeks ago

    Oklahoma City, United States Sparks Group Full time

    Job Summary/Company: As a Service Desk Technician, you will provide front-line support for IT incidents and requests, ensuring a high-quality end-to-end customer experience. This role involves initial assessment, triage, and troubleshooting while coordinating with additional support resources to resolve complex issues. Responsibilities: Collect and assess...

  • Service Desk Technician S2

    1 month ago

    Oklahoma City, United States Sparks Group Full time

    Job DescriptionJob DescriptionJob Summary/Company: As a Service Desk Technician, you will provide front-line support for IT incidents and requests, ensuring a high-quality end-to-end customer experience. This role involves initial assessment, triage, and troubleshooting while coordinating with additional support resources to resolve complex...

  • Help Desk Technician

    5 months ago

    Oklahoma City, United States Jobot Full time

    This Jobot Job is hosted by: Dan DungyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $25 per hourA bit about us:Managed IT Services company where we take pride in helping our clients with their IT needs.Why join us?Great culture, benefits and career opportunities.Job DetailsJob Details:We are seeking...

  • Service Desk Technician Tier II

    10 hours ago

    Oklahoma City, United States Maximus Services, LLC Full time

    Description & Requirements As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure...

  • Service Desk Technician Tier II

    5 days ago

    Oklahoma City, United States Maximus Services, LLC Full time

    Description & Requirements As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure...

  • Service Desk Technician Tier II

    3 days ago

    Oklahoma City, United States MAXIMUS Full time

    Description & Requirements As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure...

  • IT Service Desk Technician

    3 weeks ago

    redwood city, United States Celito Tech, Inc. Full time

    Job Title: IT Service Desk TechnicianReports To: Manager, IT SupportEmployment Type: Full-TimeWorkplace Type: Onsite The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical...

  • IT Service Desk Technician

    2 weeks ago

    redwood city, United States Celito Tech, Inc. Full time

    Job Title: IT Service Desk TechnicianReports To: Manager, IT SupportEmployment Type: Full-TimeWorkplace Type: Onsite The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical...

  • IT Service Desk Technician

    3 weeks ago

    Redwood City, United States Celito Tech, Inc. Full time

    Job Title: IT Service Desk TechnicianReports To: Manager, IT SupportEmployment Type: Full-TimeWorkplace Type: Onsite The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical...

  • Enterprise Service Desk Technician

    2 weeks ago

    Kansas City, Missouri, United States TEKsystems Full time

    Job Summary:TEKsystems is seeking an Enterprise Service Desk Technician to join our team in Kansas City, Missouri. As a member of our 24/7 service desk, you will be responsible for providing technical support to our customers worldwide. Key Responsibilities:* Provide technical support for network issues, password resets, and other IT-related problems*...

  • Service Technician

    1 month ago

    Oklahoma City, United States Apex Systems Full time

    **If you are interested, please email your most up to date resume to Mackenzie Morris at mamorris@apexsystems.com**Job Title: PC Service TechnicianShift: Monday - Friday 7am - 4pmLocation: Oklahoma CityContract: 3 yearsPrincipal Duties and Responsibilities:IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and...

  • Service Technician

    1 month ago

    oklahoma city, United States Apex Systems Full time

    **If you are interested, please email your most up to date resume to Mackenzie Morris at mamorris@apexsystems.com**Job Title: PC Service TechnicianShift: Monday - Friday 7am - 4pmLocation: Oklahoma CityContract: 3 yearsPrincipal Duties and Responsibilities:IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and...

  • Front Desk Representative

    1 month ago

    Oklahoma City, Oklahoma, United States Colcord Hotel Full time

    We are seeking a Front Desk Representative to provide exceptional customer service and support to our guests at the Colcord Hotel.Key Responsibilities:Greet guests and provide a warm welcomeCheck guests in and out of the hotelAnswer phone calls and respond to inquiries in a timely mannerProvide information about hotel amenities and servicesHandle guest...

  • Front Desk Agent

    6 months ago

    Oklahoma City, United States Colcord Hotel Full time

    Job Type Full-time, Part-time Description Job Title: Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must. Requirements Responsibilities: - Greet...

  • IT Service Desk Team Lead

    1 week ago

    Oklahoma City, United States GLOBALHEALTH HOLDINGS LLC Full time

    Job DetailsJob Location GlobalHealth OKC - Oklahoma City, OK Position Type Full Time Education Level 4 Year Degree Travel Percentage None Job Shift Day Job Category Admin - Clerical DescriptionWHO WE ARE: GlobalHealth is a fast-growing Medicare Advantage HMO health insurer. We aspire to be the employer of choice in our industry, attracting and retaining a...

  • Help Desk Technician

    2 months ago

    Commerce City, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration3 Duration UnitMonth(s) Req Description DescriptionTake inbound calls (100/day); triage calls in a timely manner to determine the complaint, the possible cause and if you are able to provide an immediate solution; or if additional assistance is required via the next tier of support.- Log all requests into Help Desk...

  • Help Desk Technician

    2 months ago

    Granite City, United States Gateway Regional Medical Center Full time

    WE ARE GATEWAY REGIONAL MEDICAL CENTER! Our primary function is to offer continuous nursing, medical, and other health and social services on a 24-hour basis, under physician directed care and RN supervision. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff,...

  • Help Desk Technician

    3 weeks ago

    new york city, United States Planet Technology Full time

    Help Desk Technician Full-Time / Permanent Position100% onsite - Long Island City- NY,NY$60-90k per year - Excellent benefits with free employee medical and strong 401k matchDay-To-Day *Act as first line of IT technical support for 600+ users is efficient, professional and timely. *Ensure technical problems are escalated appropriately in a timely way....

  • Help Desk Technician

    3 weeks ago

    new york city, United States Planet Technology Full time

    Help Desk Technician Full-Time / Permanent Position100% onsite - Long Island City- NY,NY$60-90k per year - Excellent benefits with free employee medical and strong 401k matchDay-To-Day *Act as first line of IT technical support for 600+ users is efficient, professional and timely. *Ensure technical problems are escalated appropriately in a timely way....

  • Service Desk Specialist

    2 weeks ago

    Kansas City, United States Leidos Inc Full time

    Description re you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part...