Service Desk Technician
1 month ago
The Service Desk Technician is responsible for providing technical assistance and support related to computer systems, hardware, and software. This includes responding to tickets, running diagnostic programs, isolating problems, and determining and implementing solutions. Proactively monitors system and application health, reviews automated alerts from TBS systems, and evaluates issues for potential escalation.
Roles & Responsibilities:
- Serve as the single point of contact for technical assistance and support related to computer systems, software, and hardware.
- Update and respond to tickets in person or over the phone.
- Ensure that ticket resolution notes are complete and accurate.
- Install, modify, and repair computer hardware and software.
- Follow up to ensure issues are resolved.
- Design and implement complex diagnostic programs and scripts to enhance system performance and reliability.
- Configure, restore, and decommission computers.
- Create appropriate support Standard Operating Procedures (SOPs) documentation.
- Analyze ticket trends to develop and implement proactive solutions and make independent decisions on escalations and process improvements.
- Maintain daily performance of computer systems.
- Perform user administration for applications such as NetSuite, Salesforce, etc.
- Work with the systems and application teams to access logs, enable alerts, and configure automated escalations.
- Knowledge of computer hardware, software, and networking principles.
- Troubleshooting and problem-solving skills and the ability to make independent decisions on escalations and process improvements.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with diagnostic tools and remote support software.
- Willingness to occasionally work after hours and on weekends as required.
- CompTIA A+, Microsoft Certified Professional, or other related professional certifications.
- Experience creating and maintaining procedures and workflow documentation.
- Proficiency using and administering the Microsoft 365 and Azure suites.
- Familiarity with administering VOIP, Accounting, or Sales applications and systems.
- Ability to analyze ticket trends and develop proactive solutions.
- Ability to design and implement complex diagnostic programs and scripts.
-
Service Desk Technician Tier II
3 months ago
Oklahoma City, United States MAXIMUS Full timeGeneral information Job Posting TitleService Desk Technician Tier IIDateWednesday, March 6, 2024CityOklahoma CityStateOKCountryUnited StatesWorking timeFull-time Description & Requirements As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct...
-
Help Desk Technician
3 weeks ago
Oklahoma City, Oklahoma, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full timeType of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...
-
Help Desk Technician
2 months ago
Oklahoma City, United States Jobot Full timeThis Jobot Job is hosted by: Dan DungyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $25 per hourA bit about us:Managed IT Services company where we take pride in helping our clients with their IT needs.Why join us?Great culture, benefits and career opportunities.Job DetailsJob Details:We are seeking...
-
Help Desk Technician
3 weeks ago
Oklahoma City, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full timeType of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...
-
Help Desk Technician
4 weeks ago
Oklahoma City, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...
-
Service Desk Technician
4 weeks ago
Johnson City, United States Pedernales Electric Full timeThis position is responsible for providing computer set up, computer system support, resolving computer related problems and providing outstanding customer service. Essential Duties & Responsibilities Research, diagnose and resolve problems through r Technician, Service Desk, Customer Service, Technical Support, Network Operations, Technology
-
Service Desk Technician
1 month ago
Kansas City, United States Par Electrical Contractors Full timeAbout Us PAR Electrical Contractors, LLC is a premier outside electrical infrastructure construction company based in Kansas City, Missouri. A subsidiary of Quanta Services, Inc. (NYSE:PWR), PAR is one of the founding members of Quanta Services and among the largest union contractors in the U.S. PAR’s employees are the reason for the success of our...
-
Remote Service Desk Technician
1 month ago
Salt Lake City, United States Motion Recruitment Partners LLC Full timeRemote Service Desk Technician Salt Lake City, Utah 100% Remote Contract $18/hr - $22/hr A food distribution company with locations around the US is currently looking for a Service Desk Technician to add to add to their growing team. This individual will be focused on taking inbound calls from their customers who are having technical issues with the...
-
IT Technician Help Desk Specialist
3 weeks ago
Oklahoma City, United States Newave Solutions LLC Full time $40,000 - $60,000Job DescriptionJob DescriptionWe are seeking an IT Technician Help Desk Specialist to join our team! You will resolve computer-related issues for our clients.Essential Duties and Responsibilities:IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and...
-
IT Help Desk Technician
5 months ago
Traverse City, Michigan, United States Advanced Computer Solutions Full timeAbout the IT Help Desk Technician PositionWe are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively...
-
Service Desk Technician
1 month ago
Oregon City, United States Tech Heads Full timeJob Type Full-time Description Job Description The Service Desk Technician role is designed to provide first-level support for service requests received via phone, email, and ticketing system. The SD tech should have excellent communication skills and the patience to communicate with a variety of interdisciplinary teams and users. The SD tech should be able...
-
Senior Help Desk Technician
3 months ago
Culver City, United States Didi Hirsch Mental Health Full timeMaintains a high level of customer service. Assists staff, help desk technicians, and administrators with problem resolution and special tasks. Documents problems, resolutions, and procedures in knowledgebase. Provides second level, advanced troubles Technician, Help Desk, Help, Technical Support, Computer Tech, Mental Health
-
Service Desk Analyst
1 month ago
Oklahoma City, Oklahoma, United States TEKsystems Full timeJob Description:The Service Desk Analyst plays a crucial role in providing support for basic technology-related incident resolution and requests reported to the service desk. Key responsibilities include:Addressing and resolving basic incidents and requestsUsing appropriate CTI categories for logging incidents and requestsCreating a positive customer support...
-
IT Help Desk Technician I
2 weeks ago
Oklahoma City, United States TRUE SKY FEDERAL CREDIT UNION Full timeJob DescriptionJob DescriptionTrue Sky Credit UnionStructured Compensation - Job DescriptionIT Help Desk Tech IData Year: 2021Prepared On: 08/31/2021Department:Information Technologies Grade:7 Reports To:AVP Information TechnologyClassification:Non-Exempt Supervises Direct:0Supervises Indirect:0Approved By:PresidentEffective Date:06/28/2018Revised...
-
Service Desk Analyst
2 weeks ago
Redwood City, United States TEKsystems Full timeDescription: The University IT Service Desk, Client Experience and Solutions (CXS), is seeking a Service Desk Analyst to join our team. We pride ourselves on providing excellent customer service to all of our clients. If you are experienced in customer service, can stay calm under pressure, and are a phenomenal teammate, this may be the role for...
-
IT Help Desk Technician
2 weeks ago
Orange City, United States Van Beek Natural Science Full timeJob DescriptionJob DescriptionJob Title: IT Help Desk Technician (Entry Level)Location: Orange City, IA Department: Information Technology Reports To: IT Manager Job Type: Full-Time Job Overview: We are seeking a motivated and customer-focused IT Help Desk Technician to join our team. This entry-level position is perfect for someone passionate about...
-
IT Help Desk Tech II
2 months ago
Oklahoma City, United States TRUE SKY FEDERAL CREDIT UNION Full timeJob DescriptionJob DescriptionTrue Sky Credit UnionStructured Compensation - Job DescriptionIT Help Desk Tech IIData Year: 2020Prepared On: 04/30/2020Department:Information Technologies Grade:8 Reports To:VP of ITClassification:Non-Exempt Supervises Direct:0Supervises Indirect:0Approved By:PresidentEffective Date:06/28/2018Revised...
-
Field Service Technician 2
5 days ago
Oklahoma City, United States Burroughs Full timeField Service Technician 2 Field Service Oklahoma City, OK Apply Description Does the idea of troubleshooting electronic equipment intrigue you? Are you interested in electro-mechanical repair and maintenance? Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer...
-
Sales and Service Coordinator
4 weeks ago
Oklahoma City, Oklahoma, United States Service Experts Full timeThis job was posted by : For more information,please see: Position Title:Sales and Service CoordinatorReports To: General Manager, Sales Manager, Operations Manager, orOffice ManagerStatus: Full-time, Regular positionJoin the team of experts and realize your true potentialWhy You Should Join the Service Experts Team?Our team consists of the very best; we...
-
Sales and Service Coordinator
4 weeks ago
Oklahoma City, United States Service Experts Full timePosition Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status : Full-time, Regular position Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and...