Enterprise Service Desk Specialist

2 days ago


Kansas City, Missouri, United States Leidos Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in providing technical support and assistance to our clients.

Key Responsibilities
  • Provide tier 1 level support to clients, including phone and online support, troubleshooting, and resolving technical issues.
  • Monitor network health and status, documenting and communicating outage information to team members and clients.
  • Execute scripts and perform other technical tasks as required.
  • Open and close tickets, and correlate events and incidents for management of IT services.
Requirements
  • Active DOD Secret clearance or ability to obtain.
  • DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+).
  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience.
  • Ability to work shifts, including evenings and weekends.
Preferred Qualifications
  • Experience in IT customer service, including 2 years of IT ticketing system experience and 1 year of experience in remote desk takeover tools and usage.
Compensation

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.



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