Current jobs related to Help Desk Operations Specialist - Kansas City, Missouri - Leidos

  • Help Desk Support Specialist

    3 weeks ago

    Kansas City, Missouri, United States Insight Global Full time

    Job DescriptionWe are seeking a skilled Help Desk Support Specialist to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing technical assistance and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services for workstation, printer, and other...

  • Help Desk Support Specialist

    1 month ago

    Kansas City, Missouri, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Help Desk Support Specialist to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients and stakeholders.Key ResponsibilitiesProvide timely and effective support for workstation, printer, and other endpoint hardware...

  • Help Desk Support Specialist

    1 month ago

    Kansas City, Missouri, United States Insight Global Full time

    Job DescriptionWe are seeking a skilled Help Desk Support Specialist to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.Key Responsibilities:Provide timely and effective support for workstation, printer, and other endpoint hardware issues.Assist with...

  • Help Desk Support Specialist

    4 weeks ago

    Kansas City, Missouri, United States Stinson's Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key ResponsibilitiesProvide technical...

  • Help Desk Technician

    2 weeks ago

    Kansas City, Missouri, United States Stinson's Full time

    Job SummaryThe Help Desk Technician is a critical role that requires strong technical skills, excellent communication abilities, and a customer-centric approach. As a Help Desk Technician, you will be responsible for providing timely and effective technical support to users, troubleshooting complex issues, and documenting solutions to improve the overall...

  • Help Desk Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Stinson's Full time

    Job SummaryWe are seeking a highly skilled and experienced Help Desk Technician to join our team at Stinson LLP. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and clients, ensuring that they have a seamless and efficient experience with our technology systems.Key ResponsibilitiesCustomer...

  • Help Desk Technician

    2 weeks ago

    Kansas City, Missouri, United States Stinson Full time

    Job SummaryThe Help Desk Technician will provide technical support and assistance to users of varied technical ability. The ideal candidate will have strong troubleshooting, communication, documentation, and interpersonal skills. The role requires the ability to work in a team environment and demonstrate good communication skills.Key Responsibilities Provide...

  • Service Desk Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. **Key Responsibilities:**As a...

  • Service Desk Support Specialist

    1 month ago

    Kansas City, Missouri, United States b3 Consulting Full time

    Service Desk Analyst:**Job Summary**This is a full-time position that offers a unique opportunity to gain hands-on experience in the Service Desk environment. As a Service Desk Specialist I, you will be responsible for providing technical support to company staff, ensuring they have the necessary IT equipment and resources to perform their duties...

  • Front Desk Operations Manager

    1 week ago

    Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

    We're seeking a skilled Front Desk Operations Manager to lead our front desk team at Holiday Inn Express Kansas City Downtown. As a key member of our operations team, you will be responsible for ensuring every guest has an exceptional stay with us.You will oversee front desk operations, act as the first point of contact for guests, and cultivate staff...

  • Front Desk Operations Manager

    4 weeks ago

    Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Holiday Inn Express Kansas City Downtown. As a key member of our hotel's management team, you will be responsible for ensuring that every guest has an exceptional stay with us.Key ResponsibilitiesLead Front Desk Operations: Supervise and coordinate the...

  • Front Desk Operations Manager

    4 weeks ago

    Kansas City, Missouri, United States Hilton Hotels & Resorts Full time

    Job SummaryWe are seeking a skilled Front Desk Supervisor to oversee front desk operations and provide exceptional guest service. As a key member of our hospitality team, you will be responsible for leading a team of front desk staff, ensuring consistent customer service, and making staffing adjustments as needed.Key ResponsibilitiesLead and motivate front...

  • Front Desk Operations Assistant

    1 week ago

    Kansas City, Missouri, United States Avion Hospitality Full time

    Job SummaryThis comprehensive internship at Avion Hospitality provides a thorough introduction to front desk operations at a large property. As a Front Desk Intern, you will work closely with the front office team, learning essential skills such as guest check-in and check-out procedures, handling guest inquiries, managing reservations, and providing...

  • Front Desk Supervisor

    2 weeks ago

    Kansas City, Missouri, United States Arbor Lodging Management Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel operations team, responsible for delivering exceptional guest experiences and ensuring the smooth operation of the front desk. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesSupervise and...

  • Front Desk Supervisor

    1 week ago

    Kansas City, Missouri, United States Arbor Lodging Management Full time

    Job Title: Front Desk SupervisorArbor Lodging Management is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We...

  • Service Desk Specialist

    2 weeks ago

    Kansas City, Missouri, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Service Desk Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting to our clients. This is a full-time position located in Kansas City, MO.Key Responsibilities Provide technical support and troubleshooting for...

  • Help Desk Customer Service Representative

    2 weeks ago

    Jefferson City, Missouri, United States Health Advocates Network Full time

    Job Title: Help Desk Customer Service AgentWe are seeking a highly skilled and customer-focused Help Desk Customer Service Agent to join our team at Health Advocates Network in Jefferson City, MO.Job Summary:The Help Desk Customer Service Agent will provide exceptional customer service to our clients via phone, resolving technical issues and providing...

  • Front Desk Representative

    1 week ago

    Kansas City, Missouri, United States Extended Stay Tiffany Springs Full time

    Job SummaryAs a Front Desk Agent at Extended Stay America - Kansas City - Airport - Tiffany Springs, you will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced...

  • Help Desk Customer Service Representative

    2 weeks ago

    Jefferson City, Missouri, United States WiredPeople, Inc. Full time

    Job Title: Help Desk Customer Service AgentJob Summary:We are seeking a highly skilled and customer-focused Help Desk Customer Service Agent to join our team at WiredPeople, Inc. As a Help Desk Customer Service Agent, you will be the primary point of contact for customers, providing timely and effective solutions to their technical issues.Key...

  • Hotel Front Desk Representative

    3 weeks ago

    Kansas City, Missouri, United States Fairfield Inn by Marriott Kansas City DowntownUnion Hill Full time

    Hotel Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Fairfield Inn by Marriott Kansas City Downtown/Union Hill. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth and enjoyable stay.Key...

Help Desk Operations Specialist

2 months ago

Kansas City, Missouri, United States Leidos Full time
About the Role

We are seeking a skilled Help Desk Support Representative to join our team at Leidos. As a member of our team, you will play a critical role in delivering exceptional IT support services to our clients.

Key Responsibilities
  • Provide tier 1 level support to clients via phone and online channels
  • Perform troubleshooting and resolve technical issues in a timely manner
  • Document and communicate outage information to stakeholders
  • Execute scripts and perform health and status monitoring of networks
  • Correlate events and incidents for effective management of IT services
Requirements
  • Active DOD Secret clearance or ability to obtain
  • DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+)
  • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
  • Willingness to work shifts, including evenings and weekends
Preferred Qualifications
  • Experience in IT customer service, including 2 years of IT ticketing system experience and 1 year of experience in remote desk takeover tools and usage
Compensation

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.