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National Systems Transitions Specialist
4 months ago
If you love making people feel at home, you'll love working at Willow Bridge Property Company. Whether you're just starting your career or joining later in your journey, we're eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.
We are looking for a National Systems Transitions Specialist to support a national conversions team with on-boarding and off-boarding properties, responding to incoming client questions and requests regarding Willow Bridge Property Management systems, including Yardi 7s, Rent Cafe/CRM, and OneSite. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various technical and data services via phone/emails.
Responsibilities
Essential Day-to-Day Responsibilities:
Primary role is to work with Willow Bridge property management personnel to assist them with Transition and Conversion requests or questions as it relates to Willow Bridge Property Management Systems Yardi 7s, Rent Cafe/CRM, OneSite, and Entrata:
- Investigating system or data problems and taking corrective action in the system
- performing data conversions for new property acquisitions
- Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem
Qualifications
Bachelor's Degree a plus, preferably in Information Technology, Business, or Real Estate. Help Desk Ticket Troubleshooting and Customer Service experience.
