Software Support Specialist
3 weeks ago
Glory is seeking a highly skilled Software Support Specialist to join our team. As a Software Support Specialist, you will be responsible for providing technical support and assistance to customers and internal teams.
Key Responsibilities:
- Investigate and resolve technical issues related to software products and services.
- Provide technical support and assistance to customers and internal teams via phone, email, and chat.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Stay up-to-date with the latest software products and technologies.
Requirements:
- Strong technical skills and knowledge of software products and technologies.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to work collaboratively with cross-functional teams.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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