Software Support Specialist

3 weeks ago


Watertown, Wisconsin, United States Glory Full time
Job Title: Software Support Specialist

Glory is seeking a highly skilled Software Support Specialist to join our team. As a Software Support Specialist, you will be responsible for providing technical support and assistance to customers and internal teams.

Key Responsibilities:

  • Investigate and resolve technical issues related to software products and services.
  • Provide technical support and assistance to customers and internal teams via phone, email, and chat.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest software products and technologies.

Requirements:

  • Strong technical skills and knowledge of software products and technologies.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively with cross-functional teams.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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