IT Support Specialist

1 month ago


Watertown, South Dakota, United States Persona Signs, LLC Full time
Job Title: IT Support Specialist

This role is responsible for providing technical assistance and support to end-users with computer systems, software, and hardware. The ideal candidate will have a strong technical background and excellent problem-solving skills.

Key Responsibilities:
  • Provide technical support and assistance to end-users via email, phone, and remote access
  • Document resolutions and provide knowledge base articles for future reference
  • Assist with equipment management and setup for new users
  • Collaborate with the IT team to resolve complex technical issues
Requirements:
  • Minimum 2-year technical degree
  • IT field work experience preferred
  • Technical knowledge of PCs, laptops, printers, and peripheral hardware devices
  • Knowledge of Windows, Microsoft Office, communications software, web development, virus protection, and diagnostic software
Working Environment:

This role operates in a professional office environment with end-users in both an office and manufacturing environment at multiple locations. The ideal candidate will be able to work in a team environment and have the initiative to work individually.



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