IT Support Specialist

3 days ago


Watertown, New York, United States US Foods Full time

Job Summary

We are seeking an IT Support Specialist to join our team at US Foods. The successful candidate will provide technical support and assistance to our corporate infrastructure and application teams.

Key Responsibilities

  • Provide technical support and assistance to corporate infrastructure and application teams
  • Analyze and resolve incident and request tickets
  • Document problem resolution and communicate impact to internal customers
  • Identify, document, and escalate issues to other support functions
  • Utilize ITSM tool and intake methods to document and record all IT issues and activities
  • Assist in supporting meetings at assigned location from an audio/visual/computing standpoint
  • Assist in the deployment of technical solutions and documentation
  • Install and configure hardware and software
  • Manage change activities for all employee technical events
  • Partner with distribution center Operations team during peak shipping hours
  • Assist in inventory tracking of IT assets
  • Facilitate vendor repair and maintenance activities

Requirements

  • Minimum of 5 years of knowledge in the technologies used within IT
  • Windows Desktop environment configuration and troubleshooting
  • Desktop troubleshooting skills
  • PC Hardware build and configuration skills
  • General knowledge of handheld devices
  • General knowledge of all Microsoft Office applications

Preferred Qualifications

  • A+ or any Microsoft certification
  • WLAN Technologies: Wireless concepts
  • LAN Technologies: TCP/IP, Ethernet switching, VLAN concepts, Routing concepts, Web filtering concepts
  • Network troubleshooting skills
  • Active Directory and related support tools
  • Server operating systems: Windows modern and legacy
  • DHCP, DNS, WINS, TCP/IP networking
  • Third Party Software: Altiris, Symantec Endpoint Protection, BigFix, VPN, FortiClient, VDI
  • Report distribution using USF approved technologies
  • Moves, Adds and changes with regard to telecom wiring and devices
  • Audio visual experience with Enterprise Video Endpoints as well as portable/stationary LCD projectors

Work Environment

  • Remote Region Based - Travel to multiple sites as needed and located within a Region or bordering state (Segment)

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $26 and $39 Per hour.

This role will also receive overtime compensation.

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.



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