Senior Systems Engineer

4 weeks ago


Watertown, Massachusetts, United States Rocket Software Full time
Job Summary:

As a Senior Systems Engineer at Rocket Software, you will be responsible for the ongoing maintenance, support, and monitoring of complex systems in your area of responsibility. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as well as develop and recommend corrective actions. You will collaborate with senior members of the team to influence and make suggestions that aid in the designing of technical solutions.

Key Responsibilities:

Perform day-to-day system administration and tasks for assigned systems.

Work with both internal and external customers and vendors to resolve technical system problems in a timely manner with a primary focus on moderately complex problems.

Support development labs and other critical infrastructure which supports Rocket Software business units.

Provide timely problem resolution, incident management, and root cause analysis related to Windows and Linux systems as well as SaaS offerings such as Microsoft 365, SharePoint, OneDrive, etc.

Requirements:

3-6 years of systems administration and operations experience in Windows Server, Linux, Enterprise Storage, collaboration tools active directory or network infrastructure.

Minimum of 2 years experience supporting IT infrastructure operations in an enterprise environment.

Excellent interpersonal skills and desire to support end users with issues of varying degrees of complexity.

Ability to troubleshoot technical issues to resolution.

Ability to collaborate with business partners across the organization and within IT.

Strong written and verbal communication skills.

Superior understanding of the organization's goals and objectives.

Demonstrated ability to apply IT in solving business problems.

Exceptional service orientation and customer focus.

Strong analytical and problem-solving abilities.

What We Offer:

Extensive paid time off programs (paid holidays, sick, and unlimited vacation time).

Healthcare coverage options to fit you (and your family's) needs.

Retirement savings, with matching contributions by Rocket Software.

Life and disability coverage.

Leadership and skills training opportunities.

Two paid work days for off-site training.

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

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