Service Desk Analyst

1 month ago


Pittsburgh, United States BNY Mellon Full time

Reference #: 59725 Service Desk Analyst (1st Level Support) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Service Desk Analyst (1st Level Support) to join our Technology Service Centre team. This role is in Pittsburgh/PA. Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements. In this role, you'll make an impact in the following ways: Provide first line/SME technical support to all BNY Employees & Contractors. Respond to requests for technical assistance via phone, chat and Self-Service WEB tickets. Assist users with Password resets and Unlocks. Troubleshoot Microsoft Office/Outlook 2013/16/O365. Remain current with support changes/ updates and adherence to the Company Policies and Incident Management process. Remotely diagnose and troubleshoot PC, printer, telephone, mobile (where applicable), VPN and software issues. Should possess knowledge about Virtual Desktops Infrastructure /Citrix environment, MAC support. Should stay up to date with process and Technology changes. Research solutions using available knowledge base Advise user on appropriate action. Log all inquiries and incidents as required Assign unresolved Incidents to appropriate support teams in a timely manner Responsible for ensuring incidents requiring urgent attention are escalated via the identified escalation management procedure Remain current with support changes/ updates and adherence to the Company Policies and Incident Management process To be successful in this role, we're seeking the following: Bachelor's degree in a related discipline required. Typically requires no previous professional experience or 2+ years' experience in a Tech Help Desk support capacity related internship experience is a plus. Previous technical desktop support experience, experience with MS Office Suite products, and customer service / soft skills experience. Knowledge of PC hardware and software. Flexibility in working hours. Knowledge of call center metrics for operations support HDI Support Center Analyst Certification (preferred but not required). Other IT Certifications, i.e. Microsoft (preferred but not required) Ability to make sound decisions in real time crisis. Ability to follow set procedures and processes Excellent documentation skills. Ability to work independently and/or in a team setting Experience in the securities or financial services industry is a plus. Must have Ability to Multitask and manage priorities with little supervision. Must have strong communications skills Should work in Rotational shifts and national holidays. ITIL experience would be added advantage. At BNY, our culture speaks for itself. Here's a few of our awards: America's Most Innovative Companies, Fortune, 2024 World's Most Admired Companies, Fortune 2024 Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024 "Most Just Companies", Just Capital and CNBC, 2024 Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 Bloomberg's Gender Equality Index (GEI), 2023 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellen e and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.


  • Service Desk Analyst

    4 weeks ago


    Pittsburgh, Pennsylvania, United States BNY Mellon Full time

    Service Desk Analyst (1st Level Support)At BNY Mellon, we're seeking a skilled Service Desk Analyst to join our Technology Service Centre team in Pittsburgh, PA. As a key member of our team, you'll provide first-line technical support to our employees and contractors, responding to requests for assistance via phone, chat, and web tickets.Key...


  • Pittsburgh, United States Altera Digital Health Inc. United States Full time

    Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a...

  • Help Desk Analyst II

    2 weeks ago


    Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst II to join our team located in Pittsburgh, Pennsylvania. The individual will be employed on a long-term contract basis and will play a pivotal role in providing systems support services, coordinating service requests, and maintaining our service desk procedures and...

  • Service Desk Analyst

    2 weeks ago


    Pittsburgh, Pennsylvania, United States BNY Mellon Full time

    Job SummaryBNY Mellon is seeking a highly skilled Service Desk Analyst (1st Level Support) to join our Technology Service Centre team in Pittsburgh, PA. As a key member of our team, you will provide first-line technical support to all BNY employees and contractors, responding to requests for technical assistance via phone, chat, and web tickets.Key...

  • Help Desk Analyst

    2 weeks ago


    Pittsburgh, United States Aires Full time

    Reference #: 2002 Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our...


  • Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionResponsibilities:• Provide multi-tier help desk support and technical assistance to end users• Utilize strong problem-solving skills to troubleshoot and resolve complex technical issues• Communicate effectively with customers, addressing their needs and inquiries• Deliver excellent customer service, ensuring customer...


  • Pittsburgh, Pennsylvania, United States Altera Digital Health Inc. United States Full time

    At Altera Digital Health, we're driving a new era of healthcare technology that elevates care delivery and inspires healthier communities. As an Associate Service Desk Analyst, you'll play a critical role in providing exceptional support to our clients and ensuring seamless IT operations.Key ResponsibilitiesAct as the primary point of contact for user...


  • Pittsburgh, Pennsylvania, United States Demo - Maximus Full time

    Job SummaryThe Service Desk Analyst will provide first-line support for our customers, utilizing standard processes to document and resolve technical issues related to hardware, software, or general computer usage. This role requires excellent communication skills to build trustful relationships with coworkers, customers, and management, creating a positive...


  • Pittsburgh, Pennsylvania, United States Demo - Maximus Full time

    Job SummaryThe Service Desk Analyst will provide first-line support for our customers, following standard processes and documenting and resolving technical issues related to hardware, software, or general computer usage. This role requires excellent communication skills and the ability to build trustful relationships with coworkers, customers, and management...

  • Service Desk

    4 weeks ago


    Pittsburgh, United States Giant Eagle Full time

    Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpo Service Desk, Guest Service, Retail, Grocery, Team Member, Customer


  • Pittsburgh, United States North American Dental Group Full time

    Overview Desktop support professionals work in a company's information technology (IT) department to help customers with hardware and software issues. Their responsibilities can include:   Troubleshooting: Helping customers resolve issues by phone, online chat, or in person   Installing programs: Installing new programs or peripherals to...


  • Pittsburgh, Pennsylvania, United States Chicken of the Sea Full time

    Job Title:Technical Support Specialist - IT Service DeskJob Summary:Chicken of the Sea is seeking a Technical Support Specialist - IT Service Desk to join our team. This role is responsible for providing frontline technical support to end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide prompt,...


  • Pittsburgh, Pennsylvania, United States Chicken of the Sea Full time

    About the Role:We are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Chicken of the Sea. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Key Responsibilities:End-User...


  • Pittsburgh, Pennsylvania, United States Chicken of the Sea Full time

    About the Role:We are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Chicken of the Sea. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Responsibilities:End-User...


  • Pittsburgh, Pennsylvania, United States Aires Full time

    Aires is a leader in relocation management servicesWe are seeking a skilled Help Desk Analyst to join our team in Pittsburgh, PA.Job SummaryThis is an exciting opportunity to provide technical support to internal business customers, utilizing your significant technical experience to resolve issues and service requests.Key ResponsibilitiesRespond to incoming...


  • Pittsburgh, Pennsylvania, United States Hatch LLC Full time

    IT Service Desk Technician InternHatch LLC is seeking a highly motivated and detail-oriented IT Service Desk Technician Intern to join our team in Pittsburgh, PA. As a member of our Shared Services group, you will provide technical support to Hatch employees, ensuring seamless IT operations and exceptional customer service.Responsibilities:Provide hardware...


  • Pittsburgh, Pennsylvania, United States Hatch LLC Full time

    IT Service Desk Technician InternHatch LLC is seeking a highly motivated and detail-oriented IT Service Desk Technician Intern to join our team in Pittsburgh, PA. As a member of our Shared Services group, you will provide technical support to Hatch employees, ensuring the smooth operation of our IT systems.Responsibilities:Provide hardware and software...


  • Pittsburgh, United States Chicken of the Sea Full time

    JOB DESCRIPTIONIT Service Desk SpecialistLocation: Pittsburgh, PA Department: IT Chicken of the Sea is an iconic American brand that was founded in 1930. Today, Chicken of the Sea enjoys broad distribution across all major retail channels, with growth opportunities in foodservice and outside the U.S. Besides its eponymous brand, Chicken of the Sea also sells...


  • Pittsburgh, United States Chicken of the Sea Full time

    JOB DESCRIPTIONIT Service Desk SpecialistLocation: Pittsburgh, PA Department: IT Chicken of the Sea is an iconic American brand that was founded in 1930. Today, Chicken of the Sea enjoys broad distribution across all major retail channels, with growth opportunities in foodservice and outside the U.S. Besides its eponymous brand, Chicken of the Sea also sells...


  • Pittsburgh, United States Chicken of the Sea Full time

    JOB DESCRIPTIONIT Service Desk SpecialistLocation: Pittsburgh, PA Department: IT Chicken of the Sea is an iconic American brand that was founded in 1930. Today, Chicken of the Sea enjoys broad distribution across all major retail channels, with growth opportunities in foodservice and outside the U.S. Besides its eponymous brand, Chicken of the Sea also sells...