Help Desk Analyst

3 days ago


Pittsburgh, United States Aires Full time


Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.


Aires‘ Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service.



We Have...



  • An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
  • A strong Aires brand consistently ranked among the mobility industry‘s highest annual customer-satisfaction scores and a client retention rate of over 98%
  • A financially stable organization with a history of 15%-20% organic annual growth
  • A high internal promotion rate and a full benefits package including a 401K match
  • Hybrid work environment


An excellent career opportunity is currently available for a Help Desk Analyst located at Aires Pittsburgh, PA office.


This exciting opportunity is in a high growth environment where you will utilize your significant technical experience to provide direct technical support to internal business customers for issue resolution and service requests reported, as well as initial incident response for data security.


Position Responsibilities:



  • Responds to incoming calls, chats and emails regarding service requests from business users.
  • Documents, tracks and monitors all service request activity and communications.
  • Configures and administers applications, mailboxes, calendars and distribution groups.
  • Troubleshoots basic networking and system issues.
  • Tracks time spent on all activities in the help desk ticketing systems.
  • Updates asset inventory when software/hardware changes are required


Required Qualifications:



  • High School Diploma/GED required. Associate‘s or Bachelor‘s degree preferred
  • 1-2 years of technical phone support experience
  • 1-2 years of information systems experience (or similar education) preferred
  • Certifications preferred: Comptia Security + or a similar certification


Additional Qualifications:



  • Excellent customer service and administrative skills
  • Computer literacy with MS Office products, and ability to grasp proprietary software
  • Demonstrated ability to manage multiple competing tasks
  • Ability to follow policies and procedures
  • Can-do attitude
  • Genuine desire to help others
  • Team oriented mindset, with a strong sense of care and urgency
  • Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.


EOE AA M/F/Vet/Disability



  • Help Desk Analyst II

    4 weeks ago


    Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in search of a Help Desk Analyst II to join our team located in Pittsburgh, Pennsylvania. The individual will be employed on a long-term contract basis and will play a pivotal role in providing systems support services, coordinating service requests, and maintaining our service desk procedures and...


  • Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the search for a Help Desk Analyst II to join our team in the transport industry, located in Pittsburgh, Pennsylvania. In this role, you will be expected to execute a range of technical tasks such as maintaining computing systems, assisting in meeting setups, and offering help desk support to users. This role offers a...

  • Help Desk Analyst

    4 weeks ago


    Pittsburgh, United States Aires Full time

    Reference #: 2002 Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our...

  • Help Desk Analyst III

    3 weeks ago


    Pittsburgh, United States Robert Half Full time

    Job DescriptionJob DescriptionResponsibilities:• Provide multi-tier help desk support and technical assistance to end users• Utilize strong problem-solving skills to troubleshoot and resolve complex technical issues• Communicate effectively with customers, addressing their needs and inquiries• Deliver excellent customer service, ensuring customer...


  • Pittsburgh, Pennsylvania, United States Aires Full time

    Aires is a leader in relocation management servicesWe are seeking a skilled Help Desk Analyst to join our team in Pittsburgh, PA.Job SummaryThis is an exciting opportunity to provide technical support to internal business customers, utilizing your significant technical experience to resolve issues and service requests.Key ResponsibilitiesRespond to incoming...

  • Help Desk Specialist

    2 weeks ago


    Pittsburgh, Pennsylvania, United States Cypress HCM Full time

    Job Summary:We are seeking a highly skilled Help Desk Support professional to join our Cypress HCM team. The ideal candidate will possess excellent customer service skills, technical knowledge, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide technical support for desktop, client, and retail systems, including...


  • Pittsburgh, Pennsylvania, United States Oxford Solutions Full time

    Oxford Solutions is seeking a skilled Help Desk Support Specialist to join our team. The ideal candidate will have a strong understanding of computer systems, software applications, and technical support principles. Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote...

  • Help Desk Specialist

    4 weeks ago


    Pittsburgh, Pennsylvania, United States ST ENGINEERING AETHON INC Full time

    Job SummaryAethon is seeking a skilled Help Desk Technician to join our team. As a key member of our Customer Service team, you will be responsible for providing technical assistance and support to our customers.Key Responsibilities:Respond to customer inquiries and provide timely and effective support.Perform troubleshooting and diagnostic techniques to...


  • Pittsburgh, United States Altera Digital Health Inc. United States Full time

    Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a...

  • Service Desk Analyst

    2 months ago


    Pittsburgh, United States BNY Mellon Full time

    Reference #: 59725 Service Desk Analyst (1st Level Support) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...


  • Pittsburgh, United States Insight Global Full time

    Job Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the associate will be responsible for are troubleshooting of registers, pin pads and...


  • pittsburgh, United States Insight Global Full time

    Job Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the associate will be responsible for are troubleshooting of registers, pin pads and...


  • Pittsburgh, United States Insight Global Full time

    Job Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the associate will be responsible for are troubleshooting of registers, pin pads and...

  • Service Desk Analyst

    4 weeks ago


    Pittsburgh, Pennsylvania, United States BNY Mellon Full time

    Job SummaryBNY Mellon is seeking a highly skilled Service Desk Analyst (1st Level Support) to join our Technology Service Centre team in Pittsburgh, PA. As a key member of our team, you will provide first-line technical support to all BNY employees and contractors, responding to requests for technical assistance via phone, chat, and web tickets.Key...


  • Pittsburgh, PA , USA, United States Oxford Solutions Full time

    Help Desk Support SpecialistOxford Solutions is seeking a skilled Help Desk Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers.Key Responsibilities:Provide timely and effective technical support to customers via phone, email, or chatDiagnose and...


  • Pittsburgh, United States Insight Global Full time

    Must be located in Pittsburgh, PA - On-site position Pay Rate: $15-$18 per hourJob Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the...


  • pittsburgh, United States Insight Global Full time

    Must be located in Pittsburgh, PA - On-site position Pay Rate: $15-$18 per hourJob Description:Insight Global is looking for a junior IT Help Desk associate to join a large Pittsburgh based retailer to assist with busy season. This is an entry level role and will include support work assisting store staff and customers. Some of the daily operations the...


  • Pittsburgh, United States All Lines Technology Full time

    All Lines Technology has an opening for an Associate Support Analyst to provide first-level IT solutions for internal departments. The primary focus of the role is delivering an outstanding end-user experience through strong customer service skills paired with robust technical and troubleshooting ability. The primary responsibility will be responding to user...


  • pittsburgh, United States All Lines Technology Full time

    All Lines Technology has an opening for an Associate Support Analyst to provide first-level IT solutions for internal departments. The primary focus of the role is delivering an outstanding end-user experience through strong customer service skills paired with robust technical and troubleshooting ability. The primary responsibility will be responding to user...


  • Pittsburgh, United States All Lines Technology Full time

    All Lines Technology has an opening for an Associate Support Analyst to provide first-level IT solutions for internal departments. The primary focus of the role is delivering an outstanding end-user experience through strong customer service skills paired with robust technical and troubleshooting ability. The primary responsibility will be responding to user...