Technical Support Specialist

4 weeks ago


Pittsburgh, Pennsylvania, United States Demo - Maximus Full time

The Service Desk Analyst role at Demo - Maximus is a critical position that requires excellent customer service skills and technical knowledge. The successful candidate will provide first-line support for our customers, following standard processes and documenting and resolving technical issues related to hardware, software, or general computer usage.

The Service Desk Analyst position is responsible for logging, categorizing, prioritizing, resolving, or escalating customer incidents and requests. Service requests management is also a priority for the Service Desk, covering customer requests for software installs, access, and password management.

Analysts will use team member knowledge, on-the-job training, and knowledge base documents to help customers. Key qualifications include experience in IT, experience with an IT ticketing application, and 1+ years of hands-on IT experience and 1+ years of IT Service Desk experience.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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