Associate Service Desk Analyst
5 months ago
Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Associate Service Desk Analyst
Location: St Clair Hospital in Pittsburgh, PA
The primary purpose of this role to provides service desk support to client users and any other duties as needed.
Responsibilities
- Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands
- Assist in the maintenance of the Service Desk Knowledge Base
- BA or BS Degree preferred or other relevant combination of training and experience
- Up to 2 years entry level to moderate experience providing service desk support preferred
- May require local travel
- May require other travel for business needs
- May be required to work off hour shifts or be assigned to an on-call rotation 24/7 Support
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:
HR.Recruiting@AlteraHealth.com
-
Service Desk Analyst
4 weeks ago
Pittsburgh, Pennsylvania, United States BNY Mellon Full timeJob Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled and motivated Service Desk Analyst to join our Technology Service Centre team in Pittsburgh, PA. As a Service Desk Analyst, you will be the first point of contact for BNY employees and contractors, providing technical support and resolving issues in a timely and professional...
-
Service Desk Analyst
4 weeks ago
Pittsburgh, Pennsylvania, United States BNY Mellon Full timeService Desk Analyst (1st Level Support)At BNY Mellon, we're seeking a skilled Service Desk Analyst to join our Technology Service Centre team in Pittsburgh, PA. As a key member of our team, you'll provide first-line technical support to our employees and contractors, responding to requests for assistance via phone, chat, and web tickets.Key...
-
Help Desk Analyst II
7 days ago
Pittsburgh, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Help Desk Analyst II to join our team located in Pittsburgh, Pennsylvania. The individual will be employed on a long-term contract basis and will play a pivotal role in providing systems support services, coordinating service requests, and maintaining our service desk procedures and...
-
Help Desk Analyst
1 month ago
Pittsburgh, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Help Desk Analyst in Pittsburgh, Pennsylvania. This role is in the manufacturing industry and will primarily involve providing technical support and guidance to resolve incoming IT requests or queries. Responsibilities:• Answer incoming IT requests or queries in...
-
Help Desk Analyst
1 week ago
Pittsburgh, United States Aires Full timeReference #: 2002 Aires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our...
-
Service Desk Analyst
4 weeks ago
Pittsburgh, United States BNY Mellon Full timeReference #: 59725 Service Desk Analyst (1st Level Support) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...
-
Service Desk Support Specialist
1 week ago
Pittsburgh, Pennsylvania, United States Altera Digital Health Inc. United States Full timeAt Altera Digital Health, we're driving a new era of healthcare technology that elevates care delivery and inspires healthier communities. As an Associate Service Desk Analyst, you'll play a critical role in providing exceptional support to our clients and ensuring seamless IT operations.Key ResponsibilitiesAct as the primary point of contact for user...
-
Help Desk Analyst
4 weeks ago
Pittsburgh, United States Aires Full timeAires (www.aires.com) has been providing best-in-class relocation management services for 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations. Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our...
-
Service Desk Analyst
1 week ago
Pittsburgh, Pennsylvania, United States BNY Mellon Full timeJob SummaryBNY Mellon is seeking a highly skilled Service Desk Analyst (1st Level Support) to join our Technology Service Centre team in Pittsburgh, PA. As a key member of our team, you will provide first-line technical support to all BNY employees and contractors, responding to requests for technical assistance via phone, chat, and web tickets.Key...
-
Service Desk Analyst
4 weeks ago
Pittsburgh, United States BNY Mellon Full timeOverview Service Desk Analyst (1st Level Support) At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table...
-
Service Desk
4 weeks ago
Pittsburgh, United States Giant Eagle Full timeGiant Eagle - 2103 Noblestown Rd [Retail Associate / Team Member] As a Service Desk Associate at Giant Eagle, you'll: Maintain safety as the top priority in all aspects of your work, for the Team Members, guests, and products; Resolve customer questions and concerns by communicating effectively; Assist customers with services such as applying for Giant Eagle...
-
Service Desk Support Specialist
2 weeks ago
Pittsburgh, Pennsylvania, United States Demo - Maximus Full timeJob SummaryThe Service Desk Analyst will provide first-line support for our customers, utilizing standard processes to document and resolve technical issues related to hardware, software, or general computer usage. This role requires excellent communication skills to build trustful relationships with coworkers, customers, and management, creating a positive...
-
Service Desk Support Specialist
3 weeks ago
Pittsburgh, Pennsylvania, United States Demo - Maximus Full timeJob SummaryThe Service Desk Analyst will provide first-line support for our customers, following standard processes and documenting and resolving technical issues related to hardware, software, or general computer usage. This role requires excellent communication skills and the ability to build trustful relationships with coworkers, customers, and management...
-
IT Service Desk Specialist
1 month ago
Pittsburgh, Pennsylvania, United States Chicken of the Sea Full timeAbout the RoleWe are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Chicken of the Sea. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide prompt...
-
Service Desk Team Lead
1 month ago
Pittsburgh, Pennsylvania, United States Allegheny County Department of Human Services Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at the Allegheny County Department of Human Services. As a key member of our Technology Support Services team, you will be responsible for leading and overseeing the successful operation of our customer support call center.Key ResponsibilitiesProvide leadership...
-
IT Service Desk Specialist
2 months ago
Pittsburgh, Pennsylvania, United States Chicken of the Sea Full timeAbout the Role:We are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Chicken of the Sea. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Key Responsibilities:End-User...
-
IT Service Desk Analyst I
4 weeks ago
Pittsburgh, United States North American Dental Group Full timeOverview Desktop support professionals work in a company's information technology (IT) department to help customers with hardware and software issues. Their responsibilities can include: Troubleshooting: Helping customers resolve issues by phone, online chat, or in person Installing programs: Installing new programs or peripherals to...
-
Service Desk
4 weeks ago
Pittsburgh, United States Giant Eagle Full timeService Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpo Service Desk, Guest Service, Retail, Grocery, Team Member, Customer
-
IT Service Desk Technician Intern
4 weeks ago
Pittsburgh, Pennsylvania, United States Hatch LLC Full timeIT Service Desk Technician InternHatch LLC is seeking a highly motivated and detail-oriented IT Service Desk Technician Intern to join our team in Pittsburgh, PA. As a member of our Shared Services group, you will provide technical support to Hatch employees, ensuring seamless IT operations and exceptional customer service.Responsibilities:Provide hardware...
-
IT Service Desk Technician Intern
4 weeks ago
Pittsburgh, Pennsylvania, United States Hatch LLC Full timeIT Service Desk Technician InternHatch LLC is seeking a highly motivated and detail-oriented IT Service Desk Technician Intern to join our team in Pittsburgh, PA. As a member of our Shared Services group, you will provide technical support to Hatch employees, ensuring the smooth operation of our IT systems.Responsibilities:Provide hardware and software...