Service Desk Analyst

23 hours ago


Pittsburgh, Pennsylvania, United States BNY Mellon Full time
Job Summary

BNY Mellon is seeking a highly skilled Service Desk Analyst (1st Level Support) to join our Technology Service Centre team in Pittsburgh, PA. As a key member of our team, you will provide first-line technical support to all BNY employees and contractors, responding to requests for technical assistance via phone, chat, and web tickets.

Key Responsibilities
  • Provide technical support to BNY employees and contractors via phone, chat, and web tickets
  • Respond to requests for technical assistance in a timely and professional manner
  • Troubleshoot PC, printer, telephone, mobile, and software issues
  • Remain current with support changes and updates, adhering to company policies and incident management processes
  • Diagnose and troubleshoot issues using available knowledge bases and research solutions
  • Advise users on appropriate actions and log all inquiries and incidents as required
  • Assign unresolved incidents to appropriate support teams in a timely manner
Requirements
  • Bachelor's degree in a related discipline required
  • Typically requires no previous professional experience or 2+ years' experience in a tech help desk support capacity
  • Previous technical desktop support experience, experience with MS Office Suite products, and customer service/soft skills experience
  • Knowledge of PC hardware and software
  • Flexibility in working hours
  • Knowledge of call center metrics for operations support
  • Ability to make sound decisions in real-time crisis
  • Ability to follow set procedures and processes
  • Excellent documentation skills
  • Ability to work independently and/or in a team setting
What We Offer

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey, focusing on your health, fostering your personal resilience, and reaching your financial goals as a valued member of our team.


  • Service Desk Analyst

    3 weeks ago


    Pittsburgh, Pennsylvania, United States BNY Mellon Full time

    Job Title: Service Desk AnalystAbout the Role:We are seeking a highly skilled and motivated Service Desk Analyst to join our Technology Service Centre team in Pittsburgh, PA. As a Service Desk Analyst, you will be the first point of contact for BNY employees and contractors, providing technical support and resolving issues in a timely and professional...

  • Service Desk Analyst

    2 weeks ago


    Pittsburgh, Pennsylvania, United States BNY Mellon Full time

    Service Desk Analyst (1st Level Support)At BNY Mellon, we're seeking a skilled Service Desk Analyst to join our Technology Service Centre team in Pittsburgh, PA. As a key member of our team, you'll provide first-line technical support to our employees and contractors, responding to requests for assistance via phone, chat, and web tickets.Key...


  • Pittsburgh, Pennsylvania, United States Demo - Maximus Full time

    Job SummaryThe Service Desk Analyst will provide first-line technical support for our customers. They will follow standard processes and be required to document and resolve technical issues related to hardware, software, or general computer usage. The ideal candidate will have excellent communication skills and be able to build trustful relationships with...


  • Pittsburgh, Pennsylvania, United States Demo - Maximus Full time

    Job SummaryThe Service Desk Analyst will provide first-line support for our customers, utilizing standard processes to document and resolve technical issues related to hardware, software, or general computer usage. This role requires excellent communication skills to build trustful relationships with coworkers, customers, and management, creating a positive...


  • Pittsburgh, Pennsylvania, United States Demo - Maximus Full time

    Job SummaryThe Service Desk Analyst will provide first-line support for our customers, following standard processes and documenting and resolving technical issues related to hardware, software, or general computer usage. This role requires excellent communication skills and the ability to build trustful relationships with coworkers, customers, and management...


  • Pittsburgh, Pennsylvania, United States Allegheny County Department of Human Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at the Allegheny County Department of Human Services. As a key member of our Technology Support Services team, you will be responsible for leading and overseeing the successful operation of our customer support call center.Key ResponsibilitiesProvide leadership...


  • Pittsburgh, Pennsylvania, United States Chicken of the Sea Full time

    About the Role:We are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Chicken of the Sea. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Key Responsibilities:End-User...


  • Pittsburgh, Pennsylvania, United States Chicken of the Sea Full time

    About the RoleWe are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Chicken of the Sea. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide prompt...

  • Disclosure Analyst

    3 weeks ago


    Pittsburgh, Pennsylvania, United States NVR Full time

    Job Title: Disclosure Desk AnalystNVR, a leading homebuilder, is seeking a highly skilled Disclosure Desk Analyst to join our team. As a key member of our organization, you will play a critical role in ensuring compliance with regulatory requirements and delivering high-quality loan disclosures to our customers.Key Responsibilities:Review and deliver all...


  • Pittsburgh, Pennsylvania, United States Jobot Full time

    About UsWe are a top 5 builder with over 70 years of experience helping families build their dream homes. Our commitment to excellence has earned us a reputation as one of the top builders in the nation, with over 500,000 homes built and sold across the country.Why Work with Us?Competitive compensation and benefits packageHome purchase discount and...


  • Pittsburgh, Pennsylvania, United States Chicken of the Sea Full time

    About the Role:We are seeking a highly skilled and motivated IT Service Desk Specialist to join our team at Chicken of the Sea. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, resolving IT issues, and ensuring a high level of customer satisfaction.Responsibilities:End-User...


  • Pittsburgh, Pennsylvania, United States Aires Full time

    Aires is a leader in relocation management servicesWe are seeking a skilled Help Desk Analyst to join our team in Pittsburgh, PA.Job SummaryThis is an exciting opportunity to provide technical support to internal business customers, utilizing your significant technical experience to resolve issues and service requests.Key ResponsibilitiesRespond to incoming...


  • Pittsburgh, Pennsylvania, United States Hatch LLC Full time

    IT Service Desk Technician InternHatch LLC is seeking a highly motivated and detail-oriented IT Service Desk Technician Intern to join our team in Pittsburgh, PA. As a member of our Shared Services group, you will provide technical support to Hatch employees, ensuring seamless IT operations and exceptional customer service.Responsibilities:Provide hardware...


  • Pittsburgh, Pennsylvania, United States Hatch LLC Full time

    IT Service Desk Technician InternHatch LLC is seeking a highly motivated and detail-oriented IT Service Desk Technician Intern to join our team in Pittsburgh, PA. As a member of our Shared Services group, you will provide technical support to Hatch employees, ensuring the smooth operation of our IT systems.Responsibilities:Provide hardware and software...

  • Disclosure Analyst

    2 weeks ago


    Pittsburgh, Pennsylvania, United States NVR Full time

    About NVRNVR is a leading homebuilder in the US, committed to quality and customer satisfaction. With over 70 years of experience, we've built a reputation for excellence in the industry.Job SummaryWe're seeking a highly skilled Disclosure Desk Analyst to join our team. As a key member of our mortgage office, you'll be responsible for reviewing and...


  • Pittsburgh, Pennsylvania, United States Jobot Full time

    About UsWe are a top 5 builder with over 70 years of experience helping families build their dream homes. Our company has built and sold over 500,000 homes across the country, offering stability and competitive compensation packages.Why Work with Us?Competitive compensation and benefitsHome purchase discount and moreMortgage and Settlement Services...


  • Pittsburgh, Pennsylvania, United States Jobot Full time

    About JobotJobot is a top 5 builder offering stability, competitive compensation, home purchase discounts, stock options, and more. With over 70 years of experience, we have helped families build their dream homes across the country.Job DetailsThis is a permanent position with room for growth in Pittsburgh, PA. As a Mortgage Disclosure Desk Analyst, you will...


  • Pittsburgh, Pennsylvania, United States Jobot Full time

    About UsWe are a top 5 builder with over 70 years of experience helping families build their dream homes. Our company offers stability, competitive compensation, home purchase discounts, stock options, and more.Job DetailsThis is a permanent position with room for growth in Pittsburgh, PA. As a Mortgage Disclosure Desk Analyst, you will review and deliver...

  • Disclosure Analyst

    2 days ago


    Pittsburgh, Pennsylvania, United States NVR Full time

    About NVRNVR is a leading homebuilder with a rich history of helping families build their dream homes since 1948. As a Top 5 US homebuilder, we're committed to quality and customer satisfaction, with a strong focus on our employees' success.Job SummaryWe're seeking a highly skilled Disclosure Desk Analyst to join our team at our mortgage office. As a key...


  • Pittsburgh, Pennsylvania, United States Shaner Hotel Group Full time

    About the RoleWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Shaner Hotel Group. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing the front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesSupervise and coordinate the front desk...