Service Desk Support Specialist

1 month ago


Pittsburgh, Pennsylvania, United States Demo - Maximus Full time
Job Summary

The Service Desk Analyst will provide first-line support for our customers, utilizing standard processes to document and resolve technical issues related to hardware, software, or general computer usage. This role requires excellent communication skills to build trustful relationships with coworkers, customers, and management, creating a positive and effective team environment.

Key Responsibilities:

  • Log, categorize, prioritize, resolve, or escalate customer incidents and requests.
  • Address incidents preventing customers from completing their work and resolve them efficiently.
  • Manage service requests, including software installs, access, and password management.

Requirements:

  • Excellent customer service background.
  • Experience in IT.
  • Experience with an IT ticketing application.
  • Analytical and problem-solving skills.

Preferred Qualifications:

  • 1+ years of hands-on IT experience.
  • 1+ years of IT Service Desk experience.

About Us:

Maximus is a leading provider of business process management and technology solutions, helping governments serve citizens effectively. With over 30,000 employees worldwide, we partner with government agencies to deliver innovative solutions that improve outcomes for citizens and increase productivity, accuracy, and efficiency.

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