Help Desk Analyst III

2 months ago


Pittsburgh, United States Robert Half Full time
Job DescriptionJob Description

Responsibilities:

• Provide multi-tier help desk support and technical assistance to end users

• Utilize strong problem-solving skills to troubleshoot and resolve complex technical issues

• Communicate effectively with customers, addressing their needs and inquiries

• Deliver excellent customer service, ensuring customer satisfaction and retention

• Maintain familiarity with Windows Server, Active Directory, and Office 365 to effectively support users

• Demonstrate proficiency in network troubleshooting and configuration to maintain network stability

• Utilize knowledge in Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft to enhance service delivery

• Provide Deskside Support and handle Desktop Hardware effectively

• Implement Configuration Management to ensure system stability

• Utilize knowledge in Active Directory and Computer Hardware to enhance user experience.

• Possess at least 3 years of experience working as a Help Desk Analyst

• Adept at managing and maintaining databases

• Familiarity with EO/IR systems

• Experience with Lotus Notes

• Proficient in Microsoft suite of products

• Knowledge of Active Directory

• Experience with Computer Hardware

• Capable of performing Configuration Management tasks

• Experience with Deskside Support

• Familiarity with Desktop Hardware

• Excellent problem-solving and communication skills

• Ability to work well in a team and independently

• Ability to handle multiple tasks and prioritize effectively

• Strong customer service skills and client focus



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