Help Desk Analyst III
2 months ago
Responsibilities:
• Provide multi-tier help desk support and technical assistance to end users
• Utilize strong problem-solving skills to troubleshoot and resolve complex technical issues
• Communicate effectively with customers, addressing their needs and inquiries
• Deliver excellent customer service, ensuring customer satisfaction and retention
• Maintain familiarity with Windows Server, Active Directory, and Office 365 to effectively support users
• Demonstrate proficiency in network troubleshooting and configuration to maintain network stability
• Utilize knowledge in Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft to enhance service delivery
• Provide Deskside Support and handle Desktop Hardware effectively
• Implement Configuration Management to ensure system stability
• Utilize knowledge in Active Directory and Computer Hardware to enhance user experience.
• Possess at least 3 years of experience working as a Help Desk Analyst
• Adept at managing and maintaining databases
• Familiarity with EO/IR systems
• Experience with Lotus Notes
• Proficient in Microsoft suite of products
• Knowledge of Active Directory
• Experience with Computer Hardware
• Capable of performing Configuration Management tasks
• Experience with Deskside Support
• Familiarity with Desktop Hardware
• Excellent problem-solving and communication skills
• Ability to work well in a team and independently
• Ability to handle multiple tasks and prioritize effectively
• Strong customer service skills and client focus
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