Help Desk Analyst II

5 days ago

Pittsburgh, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in the search for a Help Desk Analyst II to join our team in the transport industry, located in Pittsburgh, Pennsylvania. In this role, you will be expected to execute a range of technical tasks such as maintaining computing systems, assisting in meeting setups, and offering help desk support to users. This role offers a long-term contract employment opportunity.

Responsibilities
• Carry out routine maintenance on computer systems and VOIP phones to ensure optimal performance.
• Assist in the setup and initiation of meetings in conference rooms, ensuring all necessary technology is functioning properly.
• Oversee the installation, testing, and maintenance of operating systems and application programs on personal computers and servers.
• Support the configuration of hardware and peripheral components, including monitors, keyboards, printers, and disk drives.
• Address system hardware, software, and operator issues by diagnosing problems and providing solutions.
• Troubleshoot and resolve hardware, software, and other network and system issues, replacing defective components when necessary.
• Identify and procure necessary hardware or software to enhance network performance and meet user requirements.
• Manage users on the network by assigning application access, ensuring security, and confirming configurations are within standards.
• Collaborate with help desk, network services, or other information systems groups to ensure smooth operations.
• Monitor inventory levels of software programs, computer supplies, toner, networking equipment, and phones, replenishing as necessary.
• Maintain software and hardware inventory and tracking systems, including ACAA phones and laptops.
• Provide prompt and efficient help desk support to users, addressing and resolving issues as they arise.
• Handle other related tasks as needed or required.
• Occasionally work on server configurations.• Minimum of 2 years of experience as a Help Desk Analyst or in a similar role
• Proficient in Microsoft Windows
• Experience with Citrix is essential
• Ability to handle and troubleshoot Routers
• Solid understanding of Server management
• A degree in Computer Science, Information Systems or a related field is preferred
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced environment
• Strong organizational and multitasking abilities
• Willingness to stay updated on current technologies and trends in the transport industry
• Ability to work well in a team as well as independently
• Flexibility to work in shifts if required.

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