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Sales Engineer

4 months ago

Wilmington, United States Visa Full time

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sales Engineer position is a part of the Visa Acceptance Solutions (Cybersource) - North America team. This esteemed role within the sales organization calls for a unique blend of sales ability and technical aptitude. As a key contributor to the success of the Indirect (Partner) Sales organization, the Sales Engineer's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a partner-facing environment. Internally, this role involves interaction with various departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends. Light to moderate travel is required for attending sales meetings, conferences, partner events, and internal training sessions.

Responsibilities:

-Maintain knowledge of Visa Acceptance / CyberSource / Authorize.net (VAS) solutions and collaborate with internal and external stakeholders.

-Contribute to the architecture of our partners' payment ecosystem by positioning VAS solutions to address business and technical requirements.

-Collaborate with the Indirect Sales team to acquire new partners and up-sell / cross-sell to existing partners.

-Articulate and demonstrate how VAS solutions fit within the partner ecosystem to meet customer needs and requirements.

-Provide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closure.

-Support existing VAS partners as their needs/solutions evolve.

-Actively participate in internal knowledge transfer calls, client-facing discovery calls, and meetings, and document detailed notes of all sessions.

-Personalize client-facing presentations based on prior calls, create necessary architectural diagrams, participate in internal dry-runs for stakeholder buy-in, conduct non-technical and technical proof of value demonstrations as required, and create technical validation documents to share with implementation partners.

-Be comfortable running open source code within VS Code, pulling code from Github, executing REST APIs in Postman, and demonstrating Webhook events via local or external Webhook Listeners.

-Be extremely detail-oriented, with the need to log all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.

-Engage with internal teams including Product Management, Product Development, Customer Support, and Product Marketing to relay market feedback and provide input into the design of new solutions.

-Be responsive and easily reachable via all communication channels during business hours (via Chat, Email, Phone, Teams calls, etc.)

-Contribute to the completion of RFI/RFP requests as necessary.

-Lead quarterly internal product training sessions for sales and internal teams.

-Actively participate as a subject matter expert in industry conferences, tradeshows, summits, and indirect partner events.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

-10+ years of technical pre-sales experience within the payment industry.

-Previous experience working with indirect / alliance / channel partners is required.

-Confident speaker with the ability to present, interact, and connect with executives, engineers, and other technical contacts.

-Natural ability to understand and articulate complex concepts in a clear and concise manner.

-Ability to architect technical solutions in response to partners' requirements.

-Must be self-driven, motivated, and eager to learn new technologies.

-Strong desire to improve and expand industry-related knowledge.

-Strong knowledge of CyberSource / Visa Acceptance solutions.

-Excellent at internal and external follow-ups and task management.

-Excellent verbal and communication skills.

-Excellent analytical and problem-solving skills.

-Excellent self-investigation, research, and troubleshooting skills.

-Technical background, including a BS degree in CS, CIS, or a related discipline.

-Ability to travel up to 35%.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 35% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 145,400.00 to 210,850.00 USD per year, *which includes potential sales incentive payments* (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.