IT Help Desk Support

1 week ago

Madison, United States TEKsystems Full time

Description:

Our client is currently looking for a helpdesk technician to provide technical support for the various locations throughout the state. Their environment is Win 10/11 on the desktop, O365 and various inmate related applications. Our client has over 165 locations which consists of 10,000 users. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails.

The Helpdesk has around 1o techs on it, they use Ivanti for ticketing and remote access, and also do hardware related projects when they are not answering the phones. The ideal candidate will have 2+ years of helpdesk experience supporting hardware / software, Windows 10, O365, and have worked in a call center/help desk environment as knowledge of an ACD system is preferred. This is a call-center environment so the staff gets measured on typical helpdesk/call-center metrics including call times, time that you are unavailable, wrap up time, etc. If you have strong people skills and good technical knowledge you will be a great fit.

Skills:

Helpdesk, Windows, Office, Support, Troubleshoot, customer service, Outlook

Additional Skills & Qualifications:

Strong customer service experience.

Experience Level:

Intermediate Level

Benefits:

  • Medical, dental & vision

  • Critical Illness, Accident, and Hospital

  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)

  • Short and long-term disability

  • Health Spending Account (HSA)

  • Transportation benefits

  • Employee Assistance Program

  • Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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