Computer User Support Specialist
5 days ago
The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Western Door Federal is seeking a Computer User Support Specialist to support our contract at Womack Army Medical Center (WAMC), located at Fort Liberty, North Carolina, in Fayetteville, NC. The objective of this work is to provide on-site support with working knowledge of the current desktop Microsoft Operating System and other software being utilized at the Defense Health Agency (DHA) or Government offices, and to provide day-to-day management and support of the WAMC desktop computing environment.
Responsibilities include, but are not limited to:
- Participate in the flow of information by documenting all solutions in a resolution database, EMTS, which will be available at all times to the Government.
- Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.
- Install, configure, and troubleshoot common Network Protocols at WAMC, including, but not limited to, TCP/IP and wireless protocols.
- Install, troubleshoot, and perform repairs, if appropriate, for microcomputers, terminals, mobile devices, peripherals, and software.
- Identify and resolve problems with all automation hardware, software, systems, and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.
- Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanners, FAXs, and other software and peripherals.
- Monitor, troubleshoot, and resolve all operational and software problems associated with network and stand-alone printers.
- Perform all inventory and equipment issues and tracking tasks when deploying new or refurbed equipment in accordance with policies.
- Copy all stored data and files to the new equipment and verify that all data and files are present.
- Configure and connect any peripherals originally connected to the old equipment and verify that they are functional.
- If necessary, wipe data and files from the old equipment AR 25-2 or disposal. The Government will furnish the software necessary to perform this task.
- Keep a current inventory of all equipment in their possession from receipt of hardware from Logistics Division to the return of recovered equipment to the Logistics Division.
- Upon completion of repairs, ensure that the entire system is completely operational. Workstations will be tested both in a standalone mode, and as part of a network, if originally connected. Any hardware repairs, additions, deletions or modifications to the equipment will include all necessary hardware and software (including network software configuration or installation).
- Clearly document the old and new serial numbers of any serially numbered component that is replaced and follow all procedures and requirements for equipment tracking and accountability, including following all procedures for the return of defective parts.
- Enter and update all information and solutions relevant to service requests and tasking using EMTS and participate in the flow of information by documenting more complex solutions, or verbally apprising the IM leadership of less complex solutions.
- Follow Army Regulation (AR) 25-2 for purging data on equipment such as hard drives and other storage media.
- Provide Tier II technical and security customer service and support to users regarding all facets of In and Out processing.
- Provide computer systems security support functions.
- Setup and maintain Active Directory account restrictions and user rights.
- Ensure password controls and procedures are followed.
- Create user accounts, allocate drive space, and establish drive connections.
- Acknowledge all trouble tickets that are assigned and ensure that the customer receives correspondence from the assigned technician, within 24 hours. Update the ticket by entering it in progress or acknowledging it in the notes.
- Candidates MUST have U.S. citizenship or the ability to obtain citizenship and be able to pass a government background investigation.
- Current with desktop Microsoft Operating System and other software being utilized within DOD or Government offices, as evidenced by experience and course completion of that operating system.
- At least two (2) years of experience in troubleshooting and repairing both hardware and software-related issues.
- Complex and progressive experience in a Microsoft computer support environment with experience in a Microsoft customer service and support environment in a large critical environment.
- Experienced in workstation maintenance and support.
- Experienced in troubleshooting and repairing the standard set of peripherals for a workstation in an enterprise medical environment.
- Familiar with both cell and smartphone configuration and operations. Be familiar with configuration procedures and troubleshooting of mobile pagers and other remote communications devices.
- Ability to demonstrate high standards of customer support and produce high customer satisfaction.
- Meet the requirements for an IAT Level II position as defined in DOD 8570-01-M.
Diversity, Equity & Inclusion Statement:
The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
-
Computer Support Specialist
3 days ago
Fayetteville, North Carolina, United States University of Arkansas, Fayetteville Full timeJob Summary:The University of Arkansas, Fayetteville is seeking a skilled Computer Support Specialist to join our team. As a key member of our IT department, you will provide top-notch technical support to our faculty, staff, and students.Key Responsibilities:Provide expert technical support for computer hardware and software issuesSet up and deploy new...
-
IT Support Specialist
1 week ago
Fayetteville, Arkansas, United States BGE Full timeBGE, Inc. is a prominent consulting firm operating nationwide, specializing in civil engineering, planning, landscape architecture, construction management, surveying, and environmental services for both public and private sector clients. Our workforce benefits from a comprehensive package that includes exceptional healthcare, a generous 401(k) match, career...
-
IT Support Specialist
1 week ago
Fayetteville, Arkansas, United States BGE Full timeBGE, Inc. is a prominent consulting firm operating nationwide, offering expertise in civil engineering, planning, landscape architecture, construction management, surveying, and environmental services for both public and private sector clients. Our workforce benefits from a comprehensive package that includes exceptional healthcare, a generous 401(k) match,...
-
Computer Support Technician
1 week ago
Fayetteville, United States University of Arkansas Full timeSummary of Job Duties: The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency/institution policy.Resolves hardware or software problems in response to...
-
IT Support Specialist
2 weeks ago
Fayetteville, Arkansas, United States BGE Full timeBGE, Inc. is a prominent consulting firm offering a range of services in civil engineering, urban planning, landscape architecture, construction oversight, surveying, and environmental consulting for both public and private sector clients. Our team members benefit from a comprehensive benefits package that includes exceptional healthcare, a generous 401(k)...
-
Technical Support Specialist
2 weeks ago
Fayetteville, Arkansas, United States BGE, Inc. Full timeJob OverviewBGE, Inc. is a prominent consulting firm that specializes in civil engineering, planning, landscape architecture, construction management, surveying, and environmental services for both public and private sectors. Our team members benefit from a comprehensive package that includes exceptional healthcare, a generous 401(k) matching program, career...
-
End User Support/Tier 2
3 weeks ago
Fayetteville, United States Apex Systems Full timeApex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.Position: Tier 2 End User Support (TS/SCI)Location: Fort Liberty, NC (Fayetteville, NC)Duration: Long term contractPay Rate...
-
End User Support/Tier 2
3 weeks ago
Fayetteville, United States Apex Systems Full timeApex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.Position: Tier 2 End User Support (TS/SCI)Location: Fort Liberty, NC (Fayetteville, NC)Duration: Long term contractPay Rate...
-
Technical Support Specialist
2 weeks ago
Fayetteville, Arkansas, United States BGE, Inc. Full timeJob OverviewBGE, Inc. is a prominent consulting firm specializing in civil engineering, planning, landscape architecture, construction management, surveying, and environmental services for both public and private sectors. Our team members benefit from a comprehensive package that includes exceptional healthcare, a generous 401(k) match, career development...
-
Technical Support Specialist
2 weeks ago
Fayetteville, Arkansas, United States BGE, Inc. Full timeJob OverviewBGE, Inc. is a leading consulting organization specializing in civil engineering, planning, landscape architecture, construction management, surveying, and environmental services for both public and private sector clients. Our team members benefit from a comprehensive package that includes exceptional healthcare, a generous 401(k) matching...
-
Technical Support Specialist
2 weeks ago
Fayetteville, Georgia, United States Merge IT LLC Full timeAbout the Role:We are seeking a dedicated Technical Support Specialist to join our dynamic team at Merge IT LLC. This position involves providing exceptional support to our clients, ensuring their IT systems run smoothly and efficiently.Contract Details:3-6+ month contract with potential for extension or permanent placement based on performance.Onsite role...
-
Technical Support Specialist
2 weeks ago
Fayetteville, North Carolina, United States eClerx Full timeWe are seeking skilled Technical Support Specialists to deliver prompt and effective assistance for computer systems. Position Overview: The ideal candidate for the Technical Support Specialist role should possess a robust technical foundation along with experience in customer service. A proactive approach to problem-solving and the ability to collaborate...
-
Administrative Support Specialist
2 weeks ago
Fayetteville, North Carolina, United States Residential heating and air Full timeJoin our team at Residential Heating and Air as an Administrative Support Specialist. We are a leading provider of heating and air conditioning solutions, committed to delivering outstanding service to our clients. In this role, you will be essential in assisting our team by managing technician schedules, handling phone communications, and performing various...
-
24/25 Computer Lab Assistant 427033
3 months ago
Fayetteville, United States Cumberland County Schools Full timeDUTIES AND RESPONSIBILITIES: Ensures teachers know how to use available software and hardware and ensures equipment is working properly. Performs disk back-ups, as required. Trains users for full utilization of hardware and software. Provides timely resolution of computer problems by providing answers or referral. Installs new software, and...
-
Help Desk Specialist, Intermediate
3 months ago
Fayetteville, United States Spathe Systems LLC Full timeOverview: Spathe is currently searching for a Help Desk Specialist, Intermediate to join our team in the Fayetteville, NC area. Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight knit...
-
IT Support Specialist
1 week ago
Fayetteville, Tennessee, United States HIROTEC AMERICA Full timePosition: Information Systems TechnicianCompany Overview:HIROTEC Manufacturing America is a prominent player in the automotive industry, specializing in the production of body-in-white closures, exhaust systems, and flexible closure tooling. As part of the HIROTEC Group, which has its headquarters in Hiroshima, Japan, we operate numerous facilities across...
-
Lead Customer Support Specialist
2 weeks ago
Fayetteville, North Carolina, United States Tactis LLC Full timeDelivering exceptional experiences is achieved through each interaction. Tactis is expanding its experience delivery team. A qualified Lead Customer Support Specialist must possess: Experience in Customer Support: A minimum of 3 years in a customer service role is required.Background Check Eligibility: Candidates must be able to successfully undergo a...
-
Office Support Specialist
1 week ago
Fayetteville, North Carolina, United States MasTec Inc Full timeOverview:MasTec Utility Servicesprovides essential infrastructure construction and engineering solutions for power delivery, gas, and water clients, focusing on both overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and comprehensive solutions for various water, sewer, and civil...
-
Administrative Support Specialist
2 weeks ago
Fayetteville, Georgia, United States Trinity Carrier Services Full timeAdministrative Support Specialist PositionCompany Overview:Become a part of Trinity Carrier Services, a thriving organization that is rapidly expanding. Our team members flourish in a vibrant corporate environment characterized by a supportive culture. Your contributions are highly regarded, providing opportunities for professional growth. This position...
-
IT Support Specialist
2 weeks ago
Fayetteville, North Carolina, United States HIROTEC AMERICA Full timeJob OverviewPosition: Information Systems TechnicianHIROTEC Manufacturing America is a leading provider of automotive solutions, specializing in body-in-white closures, exhaust systems, and tooling. We are committed to delivering high-quality products and services to our clients globally.We are currently looking for an Information Systems Technician to...