Lead Customer Support Specialist

2 weeks ago


Fayetteville, North Carolina, United States Tactis LLC Full time

Delivering exceptional experiences is achieved through each interaction.

Tactis is expanding its experience delivery team. A qualified Lead Customer Support Specialist

must possess:

  • Experience in Customer Support: A minimum of 3 years in a customer service role is required.
  • Background Check Eligibility: Candidates must be able to successfully undergo a background investigation.
  • Educational Qualifications: A high school diploma or equivalent is necessary.

About this role:

  • Remote Work: This position operates from a dedicated home office, with occasional travel (5% may be required).
  • Full-Time Employment: This is a direct hire position offering full-time hours.
  • Contract Contingency: Employment is contingent upon the award of a contract.

Tactis is a comprehensive customer experience agency collaborating with organizations across various communication channels, merging human interaction with digital proficiency to achieve meaningful results. We design and implement smart solutions that guarantee users receive a tailored and consistent experience across all digital and human touchpoints.

Tactis is proud to be an equal opportunity employer and an affirmative action workplace. We are dedicated to ensuring equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Tactis, LLC is recognized as a HUBZone Small Business Concern under the Small Business Administration. Documentation confirming residency may be required to maintain this status.

This job description aims to outline the general nature of the work performed and is not intended to encompass all duties.

Tactis prioritizes the safety and security of the information we manage for our clients. As part of our onboarding process, we require a thorough background check and drug screenings. Please note that specific programs may have employment screening requirements that we are contractually obligated to adhere to during the hiring process.



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