IT Support Specialist

2 weeks ago


Fayetteville, North Carolina, United States HIROTEC AMERICA Full time
Job Overview

Position: Information Systems Technician

HIROTEC Manufacturing America is a leading provider of automotive solutions, specializing in body-in-white closures, exhaust systems, and tooling. We are committed to delivering high-quality products and services to our clients globally.

We are currently looking for an Information Systems Technician to enhance our technical support team. This role is essential in ensuring our employees have the necessary assistance with their technology needs.

Key Responsibilities:

  • Provide technical support for hardware and software issues.
  • Conduct training sessions for users on software and hardware applications.
  • Perform updates and maintenance on operating systems and software applications.
  • Assist with telecommunication systems and manage voice mail services.
  • Process service requests through a help desk system.
  • Troubleshoot and resolve software and hardware challenges.
  • Offer recommendations for system enhancements and procedural improvements.

Qualifications:

The ideal candidate will possess an Associate's degree in Information Systems Technology or a related field, or hold an MCSA certification or higher. A minimum of two years of experience with various hardware and software systems is required. Excellent communication skills and a strong customer service orientation are essential. CompTIA A+ certification is preferred but not mandatory.

Benefits:

This is a full-time position in a climate-controlled manufacturing environment, offering a comprehensive benefits package, including 401K with company match, paid holidays, and paid time off.

If you are dedicated, reliable, and thrive in a collaborative setting, we encourage you to consider this opportunity with HIROTEC Manufacturing America.



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