Technical Support Specialist

2 weeks ago


Fayetteville, Georgia, United States Merge IT LLC Full time
About the Role:
We are seeking a dedicated Technical Support Specialist to join our dynamic team at Merge IT LLC. This position involves providing exceptional support to our clients, ensuring their IT systems run smoothly and efficiently.

Contract Details:
  • 3-6+ month contract with potential for extension or permanent placement based on performance.
  • Onsite role with a focus on collaboration and teamwork.
  • Background and drug screening will be conducted.

Key Responsibilities:
  • Respond promptly to customer inquiries and issues via various communication channels.
  • Document all interactions and resolutions for future reference.
  • Maintain detailed records of inventory and support activities.
  • Collaborate with service providers to resolve issues that affect client productivity.
  • Provide clear verbal and written updates on ongoing support cases.
  • Follow company policies and standards diligently.
  • Build and nurture relationships with vendors and service partners.
  • Monitor and assess support needs proactively.
  • Create and maintain system documentation as necessary.
  • Assist in scheduling support for engineering projects.

Qualifications:
  • Strong sense of urgency and commitment to customer satisfaction.
  • Positive attitude and resilience in a fast-paced environment.
  • Professional demeanor and appearance.
  • Ability to work collaboratively within a team.
  • Excellent communication and interpersonal skills.
  • Experience with a variety of technologies and services.
  • Advanced troubleshooting skills for multiple operating systems.
  • Solid understanding of networking principles, including TCP/IP, Microsoft Exchange, and Active Directory.
  • Ability to work independently and manage projects effectively.
  • Attention to detail and ability to prioritize tasks.
  • Capable of lifting and transporting IT equipment.

Daily Activities:
  • Manage incoming support calls and assist users effectively.
  • Review ticket queues and prioritize outstanding issues.
  • Ensure coverage by checking team members' availability.
  • Monitor aging tickets and follow up as necessary.
  • Reassign or escalate tickets based on urgency and complexity.

Why Join Merge IT?
At Merge IT, we pride ourselves on our talented team of professionals who are dedicated to delivering top-notch IT solutions to our esteemed clients. We foster a culture of growth and collaboration, ensuring that our employees thrive in their careers. We are committed to diversity and inclusion, creating an environment where everyone can succeed.

  • Fayetteville, Georgia, United States Discovery Point - Fayetteville Full time

    Position OverviewRole Summary:As an Educational Support Specialist, you will collaborate with the lead educator in crafting lesson plans and guiding children through activities aligned with an established curriculum aimed at fostering social, emotional, physical, and cognitive development. Additionally, you will play a crucial role in ensuring a safe and...


  • Fayetteville, Georgia, United States Discovery Point - Fayetteville Full time

    Position OverviewRole Summary:As an Educational Support Specialist, you will collaborate with the lead educator to design engaging lesson plans and guide children through various activities aligned with an established curriculum aimed at fostering their social, emotional, physical, and cognitive development. Your role will also encompass ensuring a secure...


  • Fayetteville, Georgia, United States Discovery Point - Fayetteville Full time

    Job OverviewPosition Summary:As an Educational Support Specialist, you will collaborate with the lead educator to design engaging lesson plans and guide children through activities aligned with a recognized curriculum aimed at fostering social, emotional, physical, and cognitive development. Your role will also include ensuring a safe and nurturing...


  • Fayetteville, Georgia, United States Trinity Carrier Services Full time

    Administrative Support Specialist PositionCompany Overview:Become a part of Trinity Carrier Services, a thriving organization that is rapidly expanding. Our team members flourish in a vibrant corporate environment characterized by a supportive culture. Your contributions are highly regarded, providing opportunities for professional growth. This position...


  • Fayetteville, Georgia, United States Viva Senior Living Full time

    Position OverviewThe Memory Care Support Specialist is responsible for delivering exceptional care and services to a dedicated group of residents and their families within our specialized memory care facilities.This position involves providing direct assistance, emotional support, and physical care as detailed in each resident's individualized care plan. It...


  • Fayetteville, Georgia, United States Piedmont HealthCare Full time

    Location:Piedmont Fayette Hospital Shift:Days Status:PRNDepartment:CV Imaging Sign on Bonus AvailablePOSITION SUMMARY:The Cardiac Ultrasound Specialist is responsible for conducting both inpatient and outpatient cardiac ultrasound examinations. This includes performing 2D echocardiograms, Doppler studies, stress tests, and transesophageal echocardiograms,...


  • Fayetteville, Georgia, United States Atlanta Soundworks Full time

    Job SummaryWe are seeking a highly skilled Senior AV Integration Specialist to join our team at Atlanta Soundworks. As a key member of our team, you will be responsible for designing, implementing, and testing complex audio-visual systems for our clients.Key ResponsibilitiesSystem Design and ImplementationDevelop and implement comprehensive system designs...


  • Fayetteville, Georgia, United States ORTHOATLANTA, LLC Full time

    Job OverviewThe Healthcare Office Operations Assistant is tasked with a range of administrative duties and patient support activities. This role involves welcoming patients, managing check-in and check-out processes, preparing the office environment, collecting co-payments, verifying insurance details, and assisting clinical personnel to ensure the smooth...


  • Fayetteville, Georgia, United States ORTHOATLANTA, LLC Full time

    Job OverviewThe **Healthcare Office Operations Assistant** plays a crucial role in ensuring the smooth functioning of administrative tasks and patient support activities. This position involves a range of responsibilities including managing patient check-ins and check-outs, preparing the office environment, collecting co-payments, verifying insurance...


  • Fayetteville, Georgia, United States Arrow Exterminators Full time

    Position: Customer Service RepresentativeCompany Overview: Arrow Exterminators is a family-owned enterprise that has been operational since 1964. With a commitment to quality service, we proudly serve customers across 12 states, ensuring a personalized approach through multiple offices in each location. As the sixth-largest pest and termite control company...


  • Fayetteville, Georgia, United States Conn's Full time

    Overview: The primary function of a Customer Service Representative is to deliver outstanding customer support and facilitate transactions for clients purchasing home furnishings and appliances. Key responsibilities include accurately processing payments, elucidating financing alternatives, and ensuring a smooth checkout process for all patrons. Customer...


  • Fayetteville, Georgia, United States Cherished Hearts Private Home Care, LLC Full time

    Job OverviewBenefits and AdvantagesFlexible Work HoursAttractive SalaryOpportunities for Career GrowthPosition SummaryWe are looking for a Community Integration Specialist to provide essential support to individuals with physical and/or intellectual disabilities. This role focuses on empowering individuals to engage with their community in a supportive and...

  • ER Nurse Specialist

    5 days ago


    Fayetteville, Georgia, United States APN Consulting Inc. Full time

    Job Summary:APN Consulting Inc. is seeking a skilled ER Nurse Specialist to join our team in a Pediatric Emergency Room setting. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and contributing to a positive and supportive work environment.Responsibilities:Provide direct patient care to infants,...


  • Fayetteville, Georgia, United States RTG Medical-Allied Full time

    Position OverviewRTG Medical-Allied is currently in search of a traveling CT Imaging Specialist to join our dynamic team.Key ResponsibilitiesSpecialty: CT Imaging SpecialistField: Allied Health ProfessionalWork Schedule: 36 hours per weekShift Details: 12-hour shifts during the dayEmployment Type: Travel AssignmentThis position offers a competitive pay...


  • Fayetteville, Georgia, United States Dialysis Clinic Full time

    OverviewDialysis Clinic, Inc. is on the lookout for exceptional talent dedicated to enhancing our nonprofit mission of delivering personalized care to individuals battling chronic kidney disease.Our guiding principle is clear: "the care of the patient is our reason for existence." Our committed team exemplifies this mission in every interaction with...


  • Fayetteville, Georgia, United States Piedmont Fayette Hospital Full time

    Job SummaryPiedmont Fayette Hospital is seeking a highly skilled and experienced Public Safety Specialist to join our team. As a Public Safety Specialist, you will be responsible for ensuring the safety and security of patients, employees, visitors, and property within our facility.Key ResponsibilitiesConduct routine safety and emergency security activities...


  • Fayetteville, Georgia, United States The BLS Company Full time

    Transportation Coordination Specialist Job OverviewThe BLS Company, a leading entity in the logistics sector, is seeking to enhance its team with Transportation Coordination Specialists at our Operations Center. We pride ourselves on our commitment to excellence and innovation in the field.Available Shifts:EveningOvernightPrimary Responsibilities:Manage...


  • Fayetteville, Georgia, United States Panera Bread Full time

    Late Night Pastry SpecialistAre you a night owl with a passion for baking? Join our team at Panera Bread as a Late Night Pastry Specialist!Position Overview:In this role, you will be an integral part of our bakery team, working in a dynamic and supportive environment. We are looking for individuals who are enthusiastic and people-oriented.Key...


  • Fayetteville, Georgia, United States Piedmont Healthcare Full time

    About the Role:Piedmont Healthcare is seeking a skilled Interventional Cardiologist to join our team at Piedmont Fayette and Newnan Hospital locations. As a key member of our cardiovascular team, you will be responsible for providing high-quality, patient-centered care to individuals with cardiac, thoracic, and vascular conditions.Key...


  • Fayetteville, Georgia, United States Jobot Full time

    About the Role:We are seeking a highly skilled and experienced Family Law Attorney to join our team at Jobot. As a Family Law Specialist, you will be responsible for handling complex divorce and child custody cases, achieving maximum results, and providing excellent customer service.Key Responsibilities:Handle multi-faceted areas of complex divorce and child...