Current jobs related to End User Support/Tier 2 - Fayetteville - Apex Systems

  • Tier 1 Tech Support Specialist

    3 weeks ago

    Fayetteville, United States Enable Dental Full time

    Join Enable Dental as a Full-Time Tier 1 Tech Support Specialist and become part of a dynamic team that prioritizes innovation and excellence in the dental industry. This fully remote position allows you to work from the comfort of your home while engaging with a passionate and energetic team dedicated to problem-solving and delivering exceptional service....

  • Computer User Support Specialist

    2 months ago

    Fayetteville, United States Seneca Holdings LLC Full time

    Western Door Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its...

  • Computer User Support Specialist

    4 weeks ago

    Fayetteville, North Carolina, United States Seneca Holdings LLC Full time

    Job Title: Computer User Support SpecialistWe are seeking a skilled Computer User Support Specialist to join our team at Seneca Holdings LLC. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.Responsibilities:Provide technical support and assistance to employees and...

  • Desktop Support Specialist

    4 weeks ago

    Fayetteville, United States Goldbelt Full time

    Overview Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the...

  • Tech Support Specialist

    2 weeks ago

    Fayetteville, Arkansas, United States Enable Dental Full time

    Unlock Your Potential as a Tier 1 Tech Support Specialist at Enable DentalAre you passionate about delivering exceptional service and resolving technical issues? Do you thrive in a dynamic and innovative environment? As a Tier 1 Tech Support Specialist at Enable Dental, you will be the vital first point of contact for our internal IT support, dedicated to...

  • Business Intelligence Analyst

    3 days ago

    Fayetteville, Arkansas, United States Plateau Software, Inc. Full time

    At Plateau, we value your skills, training, and ideas. We strive to foster an environment that's welcoming, diverse, respectful, and inclusive.The Senior Business Intelligence candidate will provide analysis and reporting development and support under the general supervision of the Project Manager.They will develop new enterprise business intelligence (BI)...

  • Senior IT Support Specialist

    4 weeks ago

    Fayetteville, North Carolina, United States Methodist University Full time

    Job SummaryThe Methodist University Senior Help Desk Analyst role is a critical position that serves as the first point of contact for students, faculty, and staff seeking assistance with various technology-related concerns.This position provides prompt and courteous Tier 1 support, triaging and resolving issues, and escalating as needed to ensure the smooth...

  • Senior IT Support Specialist

    1 day ago

    Fayetteville, Arkansas, United States Methodist University Full time

    Job Summary:The Methodist University Senior Help Desk Analyst role serves as the primary point of contact for students, faculty, and staff seeking assistance with technology-related concerns.This position provides prompt and courteous Tier 1 support, resolving issues and escalating as needed to ensure smooth technology resource functioning across campus.Key...

  • Tech Support Specialist

    2 weeks ago

    Fayetteville, North Carolina, United States Enable Dental Full time

    About Enable DentalEnable Dental is a cutting-edge mobile dental practice dedicated to transforming the patient experience through personalized care and innovative technology.Job SummaryWe are seeking a highly skilled and customer-focused Tier 1 Tech Support Specialist to join our dynamic team. As the first point of contact for our internal IT support, you...

  • NC - FTCC - Service Support Analyst- Junior

    3 weeks ago

    Fayetteville, United States Ask IT Consulting Full time

    NC - FTCC - Service Support Analyst- Junior 730161 Fayetteville, NC Service Support Analyst required to provide technical and support services in the installation, configuration, operation, maintenance and troubleshooting of computer hardware, software and peripheral equipment for students, faculty and staff. ***All FTCC staff are working 100% onsite. The...

  • Information Technology Specialist

    3 days ago

    Fayetteville, Arkansas, United States Deputy Assistant Secretary for Information and Technology Full time

    Job SummaryThe Deputy Assistant Secretary for Information and Technology is seeking a highly skilled Information Technology Specialist to join our team. As an IT Specialist, you will be responsible for providing technical support to end-users, troubleshooting and repairing hardware and software issues, and ensuring the smooth operation of our IT systems.Key...

  • Desktop Support Specialist

    2 weeks ago

    Fayetteville, North Carolina, United States Apex Systems Full time

    Apex Systems is seeking a skilled Desktop Support Technician to join our team for a two-week migration project. As a key member of our team, you will be responsible for providing onsite migration support and technical assistance to employees.Key Responsibilities:Arrive onsite at appointed time and conduct site lead check-in with the onsite POCLocate...

  • Desktop Support Technician

    1 week ago

    fayetteville, United States Apex Systems Full time

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated resume to Jordan at jdobrinsky@apexsystems.com if interested and qualified. *Please note that only qualified candidates will be contacted. Position: Desktop Support Technician Location: Fayetteville,...

  • Desktop Support Technician

    2 weeks ago

    Fayetteville, United States Apex Systems Full time

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please email an updated resume to Jordan at jdobrinsky@apexsystems.com if interested and qualified. *Please note that only qualified candidates will be contacted. Position: Desktop Support Technician Location: Fayetteville,...

  • Computer Support Specialist

    6 days ago

    Fayetteville, Arkansas, United States University of Arkansas Full time

    Job Summary:The University of Arkansas seeks a skilled Computer Support Technician to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to students, faculty, and staff. Your expertise will be essential in maintaining, analyzing, troubleshooting, and repairing hardware and software...

  • Computer Support Specialist

    3 weeks ago

    Fayetteville, North Carolina, United States University of Arkansas Full time

    Job SummaryThe Computer Support Technician is a key role within the University of Arkansas, responsible for providing technical assistance and support to students, faculty, and staff. This position requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.Key...

  • Desktop Hardware Analyst

    4 weeks ago

    Fayetteville, United States Edward Jones Full time

    Job Title: Desktop Hardware Service Support Analyst- Junior Location: Fayetteville Tech CC 2201 Hull Rd. Fayetteville, NC (ONSITE) Duration: 12+ Month Contract with possibility to extension Consultant Pay rate: $20 /hr on W2 (All Inclusive) Job Description: Service Support Analyst required to provide technical and support services in the installation,...

  • Computer Support Specialist

    2 weeks ago

    Fayetteville, Arkansas, United States University of Arkansas Full time

    Job SummaryThe Computer Support Technician is a key role within the University of Arkansas, responsible for providing technical support and assistance to students, faculty, and staff. This position requires a strong understanding of computer systems, hardware, and software, as well as excellent communication and problem-solving skills.Key...

  • Cashier & Front End Services Specialist

    1 week ago

    Fayetteville, North Carolina, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier and Front End Services Associate to join our team at Walmart. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service,...

  • IT System Administrator II

    2 months ago

    Fayetteville, United States Fayetteville State University Full time

    Position Title: IT System Administrator IIWorking Title: IT System Administrator IIPosition Number: 001318Full-Time Or Part-Time: Full TimeTime Limited Position: NoNumber of Vacancies: 1Department: ITSPosting Number: 0401598SHRA/EHRA: EHRA (Non-Faculty)Job Category: ProfessionalHiring Range: Commensurate with Experience and EducationOverall Position...

End User Support/Tier 2

2 months ago

Fayetteville, United States Apex Systems Full time

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.


Position: Tier 2 End User Support (TS/SCI)

Location: Fort Liberty, NC (Fayetteville, NC)

Duration: Long term contract

Pay Rate Range: $60-63K plus additional Service pay, Paid Federal Holidays and other perks

Project Description:

• Provide Tier 2 End User Support for PC, Server, Mainframe applications and hardware.

• Responsible for network monitoring, operations, installation or maintenance.

• Handles problem that 1st tier of helpdesk support is unable to resolve.

• Recommends systems modifications to reduce user problems.

• Escalates more complex problems to Senior Level.

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests.

• Provides polite and friendly customer service.

• Attempts to resolve as many incidents during the first contact or at Tier 1 / Tier 2.

• Performs systems administration of desktop systems connected to local area and wide area networks. Provide desktop system management/maintenance involving account monitoring, account creation, security, OS installation and other local area system administration.


Education: Associate's Degree with 7 years of experience, or Bachelor's Degree with 5 years of experience


Preferred Skills/Experience:

• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.

• Knowledge of the principles, methods, and techniques used in network and systems administration and support

• Knowledge of related hardware and software

• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

• Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot)

• 1 Year DoD experience

• NOSC support experience, including problem resolution and incident tracking

• Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot).


Clearance Level: TS/SCI


Required Certification(s):

• DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract

• IAT II 8570/8140 Baseline Certification Security+ or equivalent


Location: On Customer Site


*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*

• Health

• Dental

• Vision

• Life Insurance; Short Term Disability

• Hospitalization Coverage

• Direct Deposit

• Weekly Pay Periods

• Training and Development Programs

• 401k

• Referral Program