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Business Development and Media Management

4 months ago

Hillsboro, United States SERVPRO of Cedar MillOak Hills Full time

Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Summary:

This position focuses on customer service, job file coordination, business development, administrative tasks, and marketing. In this position you will work closely with the production crews in the field, the office and administrative team in the office, and with the marketing and sales department, in a supportive role.

Primary Responsibilities:

Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.

Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.

Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.

Monitor job file status to ensure accuracy in all job file documentation daily.

Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.

Create/review estimate based on scope and photos from Production crew.

Maintain an accurate Work in Progress board for all active leads/projects.

Monitor and ensure all client requirements are followed.

Maintain internal and external communications with all stakeholders.

Review timestamps and other datapoints to reflect accurate reporting/KPMs.

Complete and review job file documentation for final upload and the audit process

Perform internal audit of all projects to ensure estimate captures all work performed.

Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.

Assist in the maintenance of business social media accounts.

Create and consistently post content for social media sites, utilizing blogs, photos, and videos

Assist in advertising campaigns and marketing events

Assist in other areas of the business as needed

Education and Experience Requirements:

High School Diploma/GED required

Associates or Bachelor’s degree in business, marketing, or related area is highly preferred

At least one year of experience in an office environment preferred

At least one year of experience with Canva

At least one year of experience with video editing

Exceptional customer service skills

Proficiency in various digital tools and technologies

Experience in restoration, construction, or insurance industry is a plus

Physical and Work Environment Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This job requires the ability to lift files, open filing cabinets, and bend, stand, walk, and sit for extended periods of time. Travel is less than 20%, primarily local during the business day, although some out-of-the-area and overnight travel may be required.

Pay range is $22-$25, DOE

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

401K through Oregon Saves

Paid Time Off

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.