Account Manager
2 weeks ago
Located in Providence, Rhode Island, company has a 45+ year history producing beautiful packaging for the top brands and retailers in the world of fashion. We are a second-generation family business that aims to provide the highest level of customer service to its clients. Company has had a strong emphasis on sustainable packaging for the last five years and is emerging as a global leader in sustainable packaging..
About The Role
As an Account Manager in our jewelry and accessory packaging business, you will help facilitate the many needs of our customers when it comes to their packaging. The main character trait we seek is reliability.
Your daily activities will include the following:
- Immediate responses to customer emails and phone calls to provide a world class level of service
- Send customers tracking information
- Collaborating with customers to suggest which packaging may be right for their particular project
- Facilitating requests with our amazing art department
- Being present on live customers calls and sending email recaps same day with what was discussed during the call and next steps
- Making sure projects are kept on schedule and that critical deadlines are met
- Explaining the many offerings of company and which may be best for the scenario the customer is in
- Entering orders
- Keeping track of customer inventory levels
You are at the center of making sure the customer has a delightful experience with us.
This is why we emphasize reliability as the core character trait we need from our Account Managers
Company Culture
At the center of our culture are our 12 core values.
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