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Sr Account Manager, Manchester

2 months ago

Spokane, United States Clearwater Paper Full time
Description

Where you will work:
Manchester Industries is proud to embrace a remote workforce model for specific positions. Our Company has proven success with remote and flexible work locations while maintaining a collaborative and supportive work environment. We use effective communication tools to foster teamwork and collaboration. The work model is remote; however, we are seeking candidates who currently live in North Carolina.

The goal of Manchester Industries is to provide an exceptional service platform with our staff of committed employees. Through working with customers and suppliers together, we can find profitable and proficient solutions in this ever-changing marketplace.

Through innovation and continual improvement in precision converting technology, we provide prime paperboard grades from leading mills to paper merchants and packaging companies. With vast inventories at Manchester's 5 strategic locations: Virginia, Pennsylvania, Indiana, Michigan, and North Carolina, we maintain 14 precision sheeters, 9 guillotine trimmers, 4 carton packing lines, and 2 slitter rewinders within 450,000 combined square feet of manufacturing and warehousing space.

What you will do:
The Sr Account Manager - North Carolina is responsible for the development and performance of all sales activities in the North Carolina geographic market to meet established sales and profitability objectives set by management, including managing accounts directly and channeled growth in line with the company vision and values. The Sr Account Manager - North Carolina will establish business plans and strategies, working closely with sales leadership, to expand the objective of company goals/marketing directives, contributing to the development and delivery of training and educational programs for customers, company sales associates, and customer service representatives.

Territory Management

  • Develops a business plan and sales strategy for the assigned geographic market that ensures the attainment of company goals and profitability.
  • Territory lead on pricing, working with the Director of Sales and Business Analyst in territorial pricing and specific customer proposals for individual accounts and assists in the major RFP's within the territory.
  • Develops and achieves established sales objectives for personal accounts. Assist sales representatives in the development and accomplishment of sales objectives.
  • Establishes budgets and controls expenses for this position as well as assigned sales representatives.
  • Stays current on all industry product knowledge; keeps customers abreast of changes.
  • Acts as the industry-recognized technical expert supporting customers and growth in the market.
  • Provides guidance and solutions to marketing and promotional needs within assigned territory.
  • Executes regular customer visits to support sales objectives and customer requirements.
  • Sells paperboard products and services in assigned territory.
  • Drives growth with strategic accounts by studying existing and potential sales.
  • Prospect for new accounts, develop and drive new business development opportunities.
  • Submits timely Competitive Information Reports by gathering current information on pricing, products, new products, delivery schedules, and changes within the market.
  • Strengthens involvement in solving problems and improving communication between operations, customer service, and sales.

Product Profitability

  • Monitors customer profitability levels and lead the execution of improvement initiatives.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Shares information with territory sales and company.
  • Maximizes volume and price opportunities within the territory or segment.
  • Manages customer mix and sales mix to maximize short and long-term profitability by delivering objectives as coordinated with the Director of Sales.
  • Supports product improvement or new product development efforts led by the Director of Sales.
  • Evaluates opportunities to increase utilization of under-utilized production assets.

Operations Support

  • Works closely with sites on all customer and quality activities (i.e. complaints, Market Information Requests, customer visits, and communications).
  • Participates in scheduled sales and operational conference calls as needed.
  • Works closely with Customer Service Representatives to ensure total customer satisfaction.

Cost Management

  • Exercises responsible spending with regard to travel and entertainment to maintain the budget.
  • Utilizes corporate travel to maximize travel expense value.

Key Competencies and Attributes

  • Demonstrated ability to lead in a matrixed and highly collaborative environment to influence change and core processes
  • Courage to identify, communicate and bring to light opportunities and solutions
  • Optimistically looks toward the future for opportunities to innovate and improve
  • Personal resilience to lead an organization through continuous process improvements developing and executing iterative plans
  • Confidence in dealing with ambiguity; bringing different perspectives to light and rallying others to aligned goals and objectives
  • Understands operations and sales decision-making and processes

What you will need:

  • Bachelor's degree in business, Marketing, or other technical fields (required)
  • Minimum 5 years of paperboard industry or packaging experience (required)
  • Past sales experience in paperboard or related products (preferred)
  • Excellent verbal and written communication skills.
  • Strong presentation skills
  • Strong understanding of quality systems and manufacturing (required)
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Able to act with a high degree of ethical and professional behavior
  • Ability to work in both office and manufacturing environments involving high-speed equipment, high noise levels, extreme temperature changes, and mill environments
  • Frequent air and car travel
  • Lifting and bending related to travel (carrying suitcases, travel cases, entry and exit of aircraft, buses, taxis, etc.)
  • Lifting related to the manufacturing environment (product samples, sheets, cartons, etc.)
  • Some mental and visual fatigue from prolonged computer use

Total Reward Details

We prioritize an exceptional workplace experience, offering a comprehensive total reward package. The position is eligible for our Manchester Sales Incentive Plan (SIP). Compensation ranges are estimates based on market data. Actual offers account for internal equity and the candidate's job-related knowledge, skills, education, and experience. Benefits, including medical, dental, vision, and more, generally begin after 30 days. Starting paid time off includes 3 weeks of vacation, 4 personal days, and 10 company holidays per full year. For more on our compensation philosophy, please contact our Talent Acquisition Team at Talent.Acquisition@clearwaterpaper.com.

Clearwater Paper does not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and will not require Clearwater Paper's sponsorship to continue to work legally in the United States.

#Manchester #LI-Remote #NorthCarolina

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)