Sr Account Manager, North Carolina

2 weeks ago

Spokane, Washington, United States Clearwater Paper Full time
Job Summary:

The Sr Account Manager - North Carolina is responsible for the development and performance of all sales activities in the North Carolina geographic market to meet established sales and profitability objectives set by management. This role will establish business plans and strategies, working closely with sales leadership, to expand the objective of company goals/marketing directives. The Sr Account Manager - North Carolina will contribute to the development and delivery of training and educational programs for customers, company sales associates, and customer service representatives.

Key Responsibilities:

Develops a business plan and sales strategy for the assigned geographic market that ensures the attainment of company goals and profitability. Territory lead on pricing, working with the Director of Sales and Business Analyst in territorial pricing and specific customer proposals for individual accounts and assists in the major RFP's within the territory. Develops and achieves established sales objectives for personal accounts. Assist sales representatives in the development and accomplishment of sales objectives. Establishes budgets and controls expenses for this position as well as assigned sales representatives. Stays current on all industry product knowledge; keeps customers abreast of changes. Acts as the industry-recognized technical expert supporting customers and growth in the market. Provides guidance and solutions to marketing and promotional needs within assigned territory. Executes regular customer visits to support sales objectives and customer requirements. Sells paperboard products and services in assigned territory. Drives growth with strategic accounts by studying existing and potential sales. Prospect for new accounts, develop and drive new business development opportunities. Submits timely Competitive Information Reports by gathering current information on pricing, products, new products, delivery schedules, and changes within the market. Strengthens involvement in solving problems and improving communication between operations, customer service, and sales. Monitors customer profitability levels and lead the execution of improvement initiatives. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Shares information with territory sales and company. Maximizes volume and price opportunities within the territory or segment. Manages customer mix and sales mix to maximize short and long-term profitability by delivering objectives as coordinated with the Director of Sales. Supports product improvement or new product development efforts led by the Director of Sales. Evaluates opportunities to increase utilization of under-utilized production assets. Works closely with sites on all customer and quality activities (i.e. complaints, Market Information Requests, customer visits, and communications). Participates in scheduled sales and operational conference calls as needed. Works closely with Customer Service Representatives to ensure total customer satisfaction. Exercises responsible spending with regard to travel and entertainment to maintain the budget. Utilizes corporate travel to maximize travel expense value.

Requirements:

Bachelor's degree in business, Marketing, or other technical fields (required). Minimum 5 years of paperboard industry or packaging experience (required). Past sales experience in paperboard or related products (preferred). Excellent verbal and written communication skills. Strong presentation skills. Strong understanding of quality systems and manufacturing (required). Proficiency in Microsoft Word, Excel, and PowerPoint. Able to act with a high degree of ethical and professional behavior. Ability to work in both office and manufacturing environments involving high-speed equipment, high noise levels, extreme temperature changes, and mill environments. Frequent air and car travel. Lifting and bending related to travel (carrying suitcases, travel cases, entry and exit of aircraft, buses, taxis, etc.). Lifting related to the manufacturing environment (product samples, sheets, cartons, etc.). Some mental and visual fatigue from prolonged computer use.

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