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Dispatch/Customer Service Representative

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Cambridge, United States Delmarva Community Service Inc Full time

The DCS Customer Service Representative works in the Transportation Customer Service Center of DCT. The representative works with the team to provide quality transit information to riders, potential riders and the families and agencies who serve them, drivers, and mobility staff. Specifically, this person will most often work on the phone and computer to communicate schedule information, driver manifest, problem resolution and general information questions about DCT services. Assist individuals on the phone or in person with inquiries regarding bus/vehicle service. Communicate professionally over the dispatch radio system to drivers. Keep records/logs and produce reports, such as counting fair. Locate and effectively relate wide menu of DCT internal transportation resources and direct to external community transportation resources. Communicate with human service and other agencies assisting transit dependent persons. Ride on public transportation/Drive company vehicles Advocate for riders Attend staff meetings and required trainings. Responsible for counting fairs from the buses. Excellent listening skills and patience when working with clients and team members. Effective oral and written communication skills/basic computer skills Ability to compile information and maintain and keep accurate records and reports. Enthusiastic interest in serving the public with an emphasis on diverse populations, elderly persons, low-income persons, and individuals with disabilities. Ability to multi-task and find enjoyment in problem solving. Must enjoy working as a team member. Other duties as assigned by supervisor