Customer Support Representative

2 weeks ago

Cambridge, United States Morph Management Full time

At Morph Management we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Support Representative continues to be the point of contact for our customer accounts. They initiate, maintain, and sustain relationships with each of our customers to bolster ROI and revenue.

Internally, we focus on the growth and development of our Customer Support Representatives. Since the growth we have seen over the last few months, we are seeking someone who can start with us at entry-level, but is invested in the long-term benefits of organic growth with a company. If you have a student mentality, drive to grow from the entry-level, and are passionate about working with others, this job is for you


Customer Support Representative Responsibilities:

  • Execute engagement strategy, connect with potential customer accounts and educate them on their product inquiry and the added benefits of services
  • Be a product expert to provide consistent and straightforward customer service
  • Negotiate inquiries with precision, while overturning any additional customer objections 
  • Participate and engage in ongoing in-house training and development with other entry-level Customer Support Representatives
  • Eagerly assist in additional professional tasks and enthusiastically accept challenges


 

What We Are Looking For In Our Next Customer Support Representative:

  • A High School Diploma or equivalent is required
  • 1-2 years of experience in customer service, sales, retail, or related field is highly encouraged
  • Exemplary communication skills and negotiation tactics
  • Impeccable time management skills and the ability to adapt to many situations
  • Discipline to self-dedication to constant learning and improvement
  • The ability to thrive in a fast-paced environment
  • Approachable, friendly, and positive demeanor while working with entry-level Customer Service and Sales Representatives and customers

#LI-Onsite

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