Customer Service Representative
3 weeks ago
ABOUT THE CUSTOMER SERVICE REPRESENTATIVE POSITION Our customer service representative, or CSR, will be the friendly first point of contact for our clients. Our CSR willgreet customers over the phone, qualify homeowners in need of service and promptlyschedule service appointments for our talented staff of electricians. The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES Answer all incoming calls Follow a strict incoming call script and qualifying process Identify and evaluate customers' needs to deliver satisfaction Properly schedule service appointments on Google Calendar Dispatch service calls to electricians Respond to all website requests for service Manage complaints, provide proper solutions and options Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS Some proven customer support experience or experience as a client service representative Strong phone administration skills and active listening capabilities Experience with CRM systems and practices Customer orientation and capacity to adapt/respond to different types of characters Exceptional communication and presentation skills Ability to organize, multi-task, prioritize, and control time effectively High school degree #J-18808-Ljbffr
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Customer Service Representative
5 days ago
Cambridge, Massachusetts, United States Domino's Franchise Full timeCustomer Service SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...
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Customer Service Representative
7 hours ago
Cambridge, Massachusetts, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...
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Customer Service Representative
2 months ago
Cambridge, United States Quanex Building Products Full time** Customer Service Representative** **Job Category****:** Administration **Requisition Number****:** CUSTO002438 Showing 1 location **Job Details** **Description** Duties & Responsibilities: * Talk with customers, National, Regional and manufacturers representatives by phone concerning orders, quotes, returns, shipments and products. Receive and enter...
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Customer Service Representative
2 months ago
Cambridge, United States Staff My Agency Full timeMegan Holotik - State Farm Agency, located in Cambridge, MD is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person with the right skill set. If...
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Customer Service Representative
3 weeks ago
Cambridge, United States Airgas Full timeCustomer Service Representative Location: Oldsmar, FL (Calgaz) - Industrial spec gas, Cambridge, MD (Calgaz) Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: R10050876 How will you CONTRIBUTE and GROW? The Customer Service Representative will provide product knowledge and account support to customers, internal and external, in a...
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Customer Service Representative
1 month ago
Cambridge, United States Megan Holotik - State Farm Agency Full timeJob DescriptionJob Description Megan Holotik - State Farm Agency, located in Cambridge, MD is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person...
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Customer Service Representative
3 days ago
Cambridge, United States Megan Holotik - State Farm Agency Full timeJob DescriptionJob Description Megan Holotik - State Farm Agency, located in Cambridge, MD is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required, we will train the right person...
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Customer Service Representative
2 months ago
Cambridge, United States U-Haul Full timeLocation: 844 Main St, Cambridge, Massachusetts 02139 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
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Customer Service Representative
15 hours ago
Cambridge, Ohio, United States BellStores Inc Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at BellStores Inc. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer Service: Provide fast,...
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Customer Service Center Representative
3 weeks ago
Cambridge, United States Harvard University Full timeThe Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and assistance from Campus Services business lines: Parking Services, ID Card Services, Notary Servi Customer Service, Representative, Service, High School, Customer, Retail, Education
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Customer Service Center Representative
2 months ago
Cambridge, United States Harvard University Full timeThis is a one year term position terminating on June 30, 2025 with the possibility of renewal. The Customer Service Representative is the face of the Campus Service Center where the Harvard Community receives customer support obtaining services and a Customer Service, Representative, Service, High School, Customer, Retail, Education
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Customer Service Representative
2 days ago
Cambridge, Massachusetts, United States East Cambridge Savings Bank Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at East Cambridge Savings Bank. As a key member of our Retail Division, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCash Handling and Transaction Processing: Process customer...
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Customer Service Representative
11 hours ago
Cambridge, Maryland, United States Megan Holotik - State Farm Agency Full timeJob OpportunityWe are seeking a highly motivated and licensed professional to join our team as a Customer Service Representative at Megan Holotik - State Farm Agency.Job SummaryThe successful candidate will be responsible for providing exceptional customer service, building strong relationships with clients, and promoting insurance products to drive business...
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Customer Service Center Representative
23 hours ago
Cambridge, Massachusetts, United States Harvard University Full timeThe Customer Service Representative is the face of the Harvard University Campus Service Center where the community receives customer support and obtains services and assistance from various business lines. These include:Parking Services: Providing parking solutions and managing parking facilities.ID Card Services: Issuing and managing identification cards...
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Customer Service Representative
16 hours ago
Cambridge, Massachusetts, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesCustomer...
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Customer Service Representative, Senior
3 days ago
Cambridge, Massachusetts, United States Vericel Corporation Full timeJob SummaryVericel Corporation, a leading biotechnology company, is seeking a highly skilled Customer Care Associate, Senior to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key...
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Customer Service Representative
1 week ago
Cambridge, United States U-Haul Full timeLocation: 844 Main St, Cambridge, Massachusetts 02139 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
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Customer Service Representative
5 days ago
Cambridge, United States U-Haul Full timeLocation: 844 Main St, Cambridge, Massachusetts 02139 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companys...
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Customer Support Representative
3 months ago
Cambridge, United States Morph Management Full timeAt Morph Management we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Support Representative continues to be the point of contact...
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Customer Support Representative
2 weeks ago
Cambridge, United States Morph Management Full timeAt Morph Management we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Support Representative continues to be the point of contact...