Customer Service Representative

3 weeks ago

Cambridge, United States Airgas Full time

Customer Service Representative Location: Oldsmar, FL (Calgaz) - Industrial spec gas, Cambridge, MD (Calgaz) Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: R10050876 How will you CONTRIBUTE and GROW? The Customer Service Representative will provide product knowledge and account support to customers, internal and external, in a courteous and proactive manner. In particular, you will: Read and understand procedures and instructions on customer service processes. Answer calls promptly and courteously. Respond to customer inquiries in a timely and professional manner. Enter customer orders into the current order management system (SAP) on a daily basis. Knowledge of products and technical information. Knowledge of alternate products based on cost, availability, and customer requirements. Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. Manage assigned distributor accounts. Monitor scheduled ship dates to ensure timely delivery to customers. Follow all safety protocols. Run ZOTCM report daily. Knowledge of Google Docs, Sheets, and Google Meet. Good understanding of SAP. Must be able to multitask efficiently. Excellent communication skills. Must be able to pay close attention to details. Are you a MATCH? - High School Diploma or equivalent required - Must have at least 2 years experience in internal and/or external customer service or customer related administration. - Strong attention to detail. - Proficiency in using personal computer, data entry terminal and other common office equipment and software. - SAP experience preferred but not required. Your differences enhance our performance At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. #J-18808-Ljbffr

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