Customer Service Representative

2 months ago

Cambridge, United States Quanex Building Products Full time

** Customer Service Representative**

**Job Category****:** Administration **Requisition Number****:** CUSTO002438 Showing 1 location **Job Details**

**Description**

Duties & Responsibilities:

* Talk with customers, National, Regional and manufacturers representatives by phone concerning orders, quotes, returns, shipments and products. Receive and enter phone, fax and e-mail orders as required.

* Call customers when necessary to advise shipments delay and/or information necessary to process orders. Initiate tracers with shipping carriers.

* Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)

* Ensure that all customers receive confirmation of orders received.

* Handle customers in a professional manner. Obtain customer feedback information.

* Process complaints and Initiates all quality returns/enters concerns & returns. Attends meetings when scheduled/CSR serves as (first) main contact with customers for all quality concerns.

* Solicit sale of new or additional services.

* May be called upon to assist with tours and sales presentations for current and potential customer visiting the facility.

* Will be required to perform other duties as requested, directed or assigned.

**Qualifications**

**Skills**

**Preferred**

**Customer Support** *Novice* **Customer Service** *Novice* **Customer Focus** *Novice* **Communication** *Novice* **Behaviors**

**Preferred**

**Team Player****:** Works well as a member of a group

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

**3 years:** Prior experience working in a customer service position required.

**Preferred**

Prior experience working in at a manufacturing company preferred.

**Licenses & Certifications**

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