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Technical Support Manager

1 month ago

Springfield, United States State of Illinois Full time
Agency : Department of Commerce and Economic Opportunity

Position Title : Executive II
Closing Date/Time: 08/02/2024
Salary: Anticipated Starting Salary $6,339 a month; Full Range $6,339 - $9,178 a month
Job Type: Salaried
County: Sangamon
Number of Vacancies: 2
Plan/BU: RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 39976

Position Overview

The Technical Support Manager position at the Illinois Department of Commerce & Economic Opportunity leads the technical assistance efforts to help DCEO grantees remain in compliance with grant terms. The ideal candidate is a self-driven employee who will proactively identify potential issues with grantees and develop solutions. This job offers employees an exceptional pension plan, vacation days, sick days and the potential of overtime pay, if necessary. We welcome interested applicants who can lead this effort to ensure that grantees of the Department of Commerce & Economic Opportunity are leading impactful programs to apply.

Job Responsibilities

  1. Serves as a point of contact to provide end to end grant technical assistance to internal grant management staff and grantees to assist with Grant Accountability & Transparency Act Cognizant Agency responsibilities, grant application requirements, ongoing compliance with state and federal grant requirements and grant management system support.
  2. Organizes the review, evaluation and setup of grant program infrastructure to release Notice of Funding Opportunities, application intake, merit-based review, Uniform Grant Agreement creation and post award requirements.
  3. Confers with Deputy Directors, grant management staff and external partners to develop and manage grant technical assistance material for distribution to the public.
  4. Plans, in consultation with agency management and grant managers, to create and manage internal templates to assist grant management staff to manage program requirements and track program outcomes.
  5. Provide training for grant managers and grantees on grant management, including grant requirements, best practices and grant systems.
  6. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
  1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
  2. Requires two (2) years of responsible administrative experience in a public or business organization.
Preferred Qualifications
  1. Prefer excellent verbal and written communication skills and public speaking ability in order to conduct both external and internal presentations and training to external partners and internal staff.
  2. Prefer intermediate knowledge and experience in the use of desktop software including but not limited to Microsoft Excel, Word, Outlook, PowerPoint and SharePoint.
Conditions of Employment
  1. Requires completion of a background check and self-disclosure of criminal history.
  2. Requires appropriate, valid driver's license.
  3. Require the ability to travel in the performance of duties, with overnight stays as appropriate.


The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The mission of the Illinois Department of Commerce and Economic Opportunity (DCEO) is to create equitable economic opportunities across the State of Illinois. By attracting and supporting major job creators, investing in communities, strengthening Illinois' world-class workforce, fostering innovation, and ushering in the new clean energy economy, DCEO works to fortify Illinois' reputation as a global economic powerhouse while ensuring Illinois is the best state to live, work and do business.

Work Hours: MONDAY - FRIDAY 8:30 AM - 5:00 PM
Work Location: 1 W Old State Capitol Plaza, Springfield, Illinois, 62701
Agency Contact: CEO.HR@illinois.gov (FOR INQUIRIES ONLY - INTERESTED APPLICANTS MUST APPLY ONLINE)

Posting Group: Leadership & Management

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com