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Technical Support Professional

2 months ago

Springfield, Missouri, United States ABEC Inc Full time

Job Summary:

The IT Support Technician will play a crucial role in supporting the technology infrastructure of ABEC Inc. This position requires a strong technical background, excellent customer service skills, and the ability to work effectively in a team environment.

Key Responsibilities:

  • Hardware and Software Support: Install, configure, and maintain computer systems, peripherals, and software applications to ensure optimal performance and security.
  • Network Administration: Develop and maintain local networks to optimize performance, ensure security, and provide reliable access to company resources.
  • User Support: Provide orientation and guidance to users on the operation of new software and computer equipment, and troubleshoot issues to resolve problems.
  • Help Desk Management: Log all requests, projects, and completion notes in the help desk system, and work with the Global IT Team to resolve problems.
  • Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of IT operations.

Requirements:

  • Education: Degree in Computer Science, Engineering, or a relevant field.
  • Experience: 3-5 years of experience in a Help Desk function, with a strong background in Microsoft Windows, Azure, SharePoint, and Office.
  • Skills: Excellent diagnostic and problem-solving skills, outstanding organizational and time-management skills, and a strong understanding of diverse computer systems and networks.
  • Certification: Certification as an IT Technician (e.g., CompTIA A+, Microsoft Certified IT Professional) is highly desirable.